Program Manager III
2 weeks ago
We are seeking an experienced Program Manager III to lead our Last Mile Analytics team. As a key member of our team, you will be responsible for driving initiatives to reduce delivery defects and improve operational efficiency.
Key Responsibilities- Lead and develop a strong team of program managers, owning KPIs and performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Setup mechanisms to uncover insights and patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving geospatial data, route quality, and supporting the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.
Requirements- 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross-functional project delivery experience
- Experience defining program requirements and using data and metrics to determine improvements
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