Guest Services Supervisor

1 week ago


Chandler, Arizona, United States River Gaming Enterprises, LLC Full time

Front Desk Manager (Internal and GRIC Members Only)

Job Category: Hotel Operations Requisition Number: FRONT001849

Position Overview

Salary: Depending on Experience (DOE)

This role is responsible for overseeing all aspects of guest services related to lodging operations, ensuring excellence in front-line service delivery. The position entails both direct and consultative oversight in critical areas such as pricing strategies, inventory management, complimentary offerings, and daily operational functions, all while embodying the GILA WAY.

Key Responsibilities:

  • Collaborate with fellow management team members to drive revenue and profitability growth for the organization, while fulfilling specific job responsibilities aimed at achieving these goals.
  • Ensure seamless coordination among functional teams, including maintenance, housekeeping, and front desk operations, concerning room availability, location, and condition.
  • Oversee scheduling for guest service departments, including front desk, concierge, and hotel valet/bell staff.
  • Work closely with Revenue Audit to maintain accurate financial records and ensure clean bank drops.
  • Engage in additional special projects and responsibilities as assigned.

Supervisory Duties:

This position directly supervises multiple staff members and influences various levels within the organization, carrying out essential supervisory responsibilities.

Qualifications:

  • High School Diploma or equivalent required; an Associate's degree in business, management, or hospitality is preferred.
  • A minimum of three (3) years of supervisory or management experience in a hotel setting is required.
  • Proficiency in basic computer skills, particularly with Microsoft Office Suite software.
  • Ability to work in a smoking environment and commitment to maintaining a drug-free workplace.
  • Successful completion of a pre-employment drug/alcohol test and a comprehensive background check is mandatory prior to employment.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Regular activities include using hands to handle or feel, reaching with hands and arms, and occasionally sitting, talking, or hearing. The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, and color vision.

Important Notes:

As a condition of employment, all new hires must successfully pass the following:

  • Pre-employment Alcohol/Drug Test, which includes a standard seven-panel test, excluding marijuana for non-safety sensitive positions.
  • Background check; applicants with felonies, warrants, outstanding tickets, shoplifting, or theft convictions will be ineligible for employment.

Skills and Behaviors:

Candidates should demonstrate strong leadership abilities, effective communication skills, and a commitment to providing exceptional guest service.



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