Guest Services Representative
23 hours ago
Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at Wild Horse Pass Development Authority. As a Guest Services Representative, you will be responsible for ensuring a smooth and efficient entry experience for our guests at various locations across Rawhide.
Key Responsibilities:
- Ticketing: Utilize handheld devices to scan and validate event tickets at designated entry points, checking tickets for authenticity and ensuring they correspond with the event date and time.
- Guest Assistance & Customer Service: Provide friendly, courteous, and efficient service, guiding guests through the entry process and assisting with any ticket-related questions, addressing guest inquiries, resolving any entry-related issues, and ensuring a positive experience for all guests.
- Line Management: Help manage the flow of guests entering the venue to ensure orderly and swift admission.
- Problem Resolution: Direct any ticketing issues or concerns to the appropriate supervisor or manager.
- Safety and Security Compliance: Work closely with security personnel to maintain a safe environment for all guests.
Requirements:
- Education: High School Diploma or equivalent (GED).
- Skills: Ability to stand for extended periods and work in various weather conditions, flexibility to work evenings, weekends, and holidays as needed, and ability to effectively handle multiple tasks in a fast-paced environment.
- Preferred Qualifications: Six (6) months of prior experience selling tickets, in person or online, experience in customer service or a similar role, and ability to apply common sense understanding to carry out detailed instructions furnished in writing or verbally.
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