Guest Services Representative

23 hours ago


Chandler, Arizona, United States Wild Horse Pass Development Authority Full time

Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at Wild Horse Pass Development Authority. As a Guest Services Representative, you will be responsible for ensuring a smooth and efficient entry experience for our guests at various locations across Rawhide.

Key Responsibilities:

  • Ticketing: Utilize handheld devices to scan and validate event tickets at designated entry points, checking tickets for authenticity and ensuring they correspond with the event date and time.
  • Guest Assistance & Customer Service: Provide friendly, courteous, and efficient service, guiding guests through the entry process and assisting with any ticket-related questions, addressing guest inquiries, resolving any entry-related issues, and ensuring a positive experience for all guests.
  • Line Management: Help manage the flow of guests entering the venue to ensure orderly and swift admission.
  • Problem Resolution: Direct any ticketing issues or concerns to the appropriate supervisor or manager.
  • Safety and Security Compliance: Work closely with security personnel to maintain a safe environment for all guests.

Requirements:

  • Education: High School Diploma or equivalent (GED).
  • Skills: Ability to stand for extended periods and work in various weather conditions, flexibility to work evenings, weekends, and holidays as needed, and ability to effectively handle multiple tasks in a fast-paced environment.
  • Preferred Qualifications: Six (6) months of prior experience selling tickets, in person or online, experience in customer service or a similar role, and ability to apply common sense understanding to carry out detailed instructions furnished in writing or verbally.


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