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Guest Services Ambassador

2 months ago

Chandler, Arizona, United States OCI Hospitality Full time

Hotel Operations Role

OCI Hospitality is seeking a skilled Guest Services Representative to join our team at the Homewood Suites & Hampton Inn & Suites Phoenix Chandler Fashion Center. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities:

  • Guest Service Delivery: Provide attentive and personalized service to guests, responding promptly to their inquiries and concerns.
  • Registration and Check-in/Check-out: Register and process guests upon arrival and departure, ensuring accurate and efficient processing.
  • Communication and Interpersonal Skills: Demonstrate excellent telephone courtesy and professionalism, actively listening to guests and anticipating their needs.
  • Public Area Maintenance: Maintain the cleanliness and professional appearance of public areas and hotel offices.
  • Revenue Maximization: Utilize effective selling techniques to maximize revenue and occupancy.
  • Account Management: Ensure accurate and complete guest accounts.
  • Knowledge of Hotel Services: Demonstrate a working knowledge of all hotel services and facilities, as well as local area attractions.
  • Compliance and Safety: Comply with hotel standard operating procedures and policies, ensuring the safety of guests and team members.
  • Reporting and Administration: Process departmental reports and assist with administrative tasks as needed.
  • Team Collaboration: Assist team members and other departments to contribute to operational efficiency.
  • Guest Amenities: Deliver amenities and general assistance to guests as requested.
  • Additional Responsibilities: Perform additional responsibilities as assigned by leadership, including working weekends and holidays as needed.

Requirements:

  • Strong Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills, with the ability to handle stressful situations with poise and professionalism.
  • Organizational Skills: Demonstrate strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.