Insurance Customer Support Specialist

1 week ago

Lexington, South Carolina, United States Big I South Carolina Full time

The Insurance Account Management Representative at Big I South Carolina plays a crucial role in fostering strong client relationships by addressing inquiries and concerns with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing tasks.

Benefits/Perks

  • Competitive Salary
  • Opportunities for Professional Growth
  • Job Security in a Thriving Sector
Key Responsibilities
  • Assist current clients with policy updates, provide quotes, process payments, respond to inquiries, and supply necessary documentation.
  • Handle customer communications regarding new or existing insurance policies and manage all claims effectively.
  • Engage with prospective clients or support a producer to identify their needs, gather essential information, research policy alternatives, present options, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as required.
  • Schedule appointments or client calls to review existing policies, assess liability limits and exposures, discuss additional coverage needs, evaluate replacement costs, enhance accounts, and secure renewals.
  • Communicate with clients to deliver detailed information about products and services, quote new business, process renewals or cancellations, accept payments, and provide requested documentation.
  • Resolve product or service issues by clarifying client concerns, identifying the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure satisfactory resolution.
  • Review audits or policies; confirm accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain comprehensive records of client interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor junior staff, provide expertise, and participate in both formal and informal meetings as necessary.
Qualifications
  • Possess the required insurance license for your state and have at least two years of experience in Commercial & Personal lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and maintain assigned clients and prospects.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills, along with proficient math and reading abilities to perform calculations.
  • Showcase a sense of urgency, attention to detail, organizational skills, the ability to multitask, and follow-up capabilities, along with the ability to handle challenging situations with clients and resolve complex issues independently.
  • Exhibit excellent time management skills with a personal accountability mindset, as well as proficiency in technology and computer systems, including agency management systems, rating tools, and carrier website navigation.
Compensation: $35,000 - $40,000 per year

Your Future as an Independent Insurance Agent Begins Here

If you seek a career that offers flexibility, job security, competitive compensation, and more, then this opportunity aligns with your goals. Working with a Big I South Carolina member agency is a commendable career choice.

Big I South Carolina is the state's oldest and largest trade association for property and casualty insurance agents. Our members are small business owners representing multiple insurance companies, providing clients with a broader, trusted selection of auto, home, business, life, and health insurance products. Many of these agencies are actively seeking to fill open positions, indicating a strong likelihood of job opportunities in your vicinity.

With an impending workforce shortage in the insurance sector due to the retirement of many veteran agents, the demand for insurance professionals is steadily increasing. Is this career path suitable for you?

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