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Bilingual Customer Support Specialist

2 months ago

Lexington, South Carolina, United States Teleperformance USA Full time

Category :
Customer Service/Support
About Teleperformance:
Teleperformance is a leading global provider of digital business services.

We offer state-of-the-art, digitally enabled business solutions that assist the world's premier brands in optimizing their operations in impactful and sustainable manners.

With a workforce exceeding 500,000 dedicated individuals fluent in over 300 languages, our extensive reach and local presence empower us to positively impact our communities, clients, and the environment.


Benefits of working with Teleperformance include:
Comprehensive Training
$17 per hour plus performance bonuses
Full Benefits Package (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement initiatives

Your Role:
As a Customer Support Specialist, your primary duty will be to creatively address diverse inquiries, challenges, and concerns.

  • Manage and respond to all customer inquiries with care
  • Deliver exceptional customer service through attentive listening
  • Handle confidential customer information with discretion
  • Strive to resolve issues on the first contact by being proactive
  • Communicate effectively with customers

We seek individuals who are fearless and motivated to provide excellence in all endeavors.
Requirements include:

  • Proficiency in both Spanish and English
  • A minimum of 6 months of customer service experience
  • Must be over 18 years of age
  • Typing speed of at least 25 words per minute
  • High School Diploma or GED
  • Comfortable with desktop computer systems
  • Strong oral and written communication skills
  • Logical problem-solving abilities
  • Availability for various shifts
  • Familiarity with Windows operating systems
  • Organizational and prioritization skills

Be Part of Our Teleperformance Family:
We are dedicated to fostering an environment where our employees feel appreciated, motivated, and supported, enabling them to bring their best selves to work each day.

We believe that employee satisfaction and well-being lead to increased productivity, creativity, and engagement. Our commitment is to provide a workplace that promotes happiness and a healthy work-life balance.

We also value a culture of inclusion and diversity, ensuring that everyone feels welcomed and valued.


Teleperformance is an Equal Opportunity Employer.