Insurance Client Relations Specialist

1 week ago

Lexington, South Carolina, United States Big I South Carolina Full time

The Insurance Client Relations Specialist at Big I South Carolina plays a crucial role in fostering strong customer connections by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing tasks.

Benefits/Perks

  • Competitive Salary
  • Opportunities for Professional Growth
  • Job Security in a Thriving Sector
Key Responsibilities
  • Assist current clients with policy updates, quotes, payment processing, and documentation requests.
  • Handle incoming calls and correspondence regarding new or existing insurance policies, ensuring all claims are serviced effectively.
  • Engage with prospective clients or support a producer to assess their needs, gather essential information, research policy alternatives, present options, finalize coverage, and negotiate with carriers as needed.
  • Schedule appointments or client calls to review existing policies, assess liability limits and exposures, discuss additional coverage needs, evaluate replacement costs, and manage renewals.
  • Provide detailed information about products and services, quote new business, process renewals or cancellations, and handle payment transactions.
  • Resolve product or service issues by clarifying customer concerns, identifying the root cause, selecting the best solution, expediting corrections, and following up to ensure satisfaction.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain comprehensive records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor junior staff, provide expertise, and participate in meetings as required.
Qualifications
  • Possess the insurance license mandated by your state and have at least two years of experience in Commercial & Personal lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit strong knowledge of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and service assigned clients.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills, as well as proficient math and reading abilities for calculations.
  • Showcase a sense of urgency, attention to detail, organizational skills, the ability to multitask, and the capability to handle challenging situations with customers independently.
  • Exhibit excellent time management skills with a personal accountability mindset, along with proficiency in technology and computer systems, including agency management software and carrier website navigation.
Compensation: $35,000 - $40,000 per year

Your Future as an Independent Insurance Agent Awaits

If you seek a career that offers flexibility, job security, competitive compensation, and more, consider a position with a Big I South Carolina member agency. As the oldest and largest trade association of property and casualty insurance agents in the state, our members are small business owners representing multiple insurance companies, providing clients with a broad range of trusted options for auto, home, business, life, and health insurance products. With a growing demand for insurance professionals due to the retirement of veteran agents, there are ample opportunities available in this field.

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