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Insurance Customer Support Specialist
2 months ago
The Insurance Customer Support Specialist at Big I South Carolina plays a crucial role in fostering strong client relationships by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing initiatives.
Benefits and Advantages
- Competitive Salary
- Opportunities for Professional Growth
- Job Security in a Thriving Sector
- Assist current clients with policy updates, provide quotes, process payments, respond to inquiries, and supply necessary documentation.
- Handle customer communications regarding new or existing insurance policies and manage all claims.
- Engage with prospective clients or support a producer to assess their needs, gather essential information, research policy alternatives, present options, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as required.
- Schedule appointments or client calls, or assist a producer in reviewing existing policies, assessing liability limits and exposures, exploring additional coverage needs, evaluating replacement costs, rounding out accounts, and securing renewals.
- Communicate with clients to provide comprehensive information about products and services, quote new business, process renewals or cancellations, accept payments, and deliver requested documentation.
- Address product or service issues by clarifying client concerns, identifying the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolution.
- Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
- Maintain detailed records of client interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor junior staff, provide expertise, and participate in both formal and informal meetings as needed.
- Possess the insurance license mandated by your state and have at least two years of experience in Commercial & Personal lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
- Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and maintain assigned clients and prospects.
- Demonstrate a strong customer service orientation and excellent phone etiquette; possess strong written and verbal communication skills, as well as proficient math and reading abilities for calculations.
- Exhibit a sense of urgency, attention to detail, organizational skills, the ability to multitask, and follow-up capabilities, along with the capacity to handle challenging situations with clients and resolve complex issues independently.
- Showcase excellent time management skills with a mindset of personal accountability, as well as proficiency in technology and computer systems, including agency management software, rating tools, and navigation of carrier websites.
Your Future as an Independent Insurance Agent Awaits
If you seek a career that provides flexibility, job security, competitive compensation, and more, this is an excellent opportunity. Working with a Big I South Carolina member agency offers a promising career path.
Big I South Carolina is the state's oldest and largest trade association for property and casualty insurance agents. Our members are small business owners representing multiple insurance companies, offering a diverse range of insurance products, including auto, home, business, life, and health insurance. Many of these agencies are actively seeking to fill open positions, increasing the likelihood of job opportunities in your area.
With an impending workforce shortage in the insurance sector due to the retirement of numerous veteran agents, the demand for insurance professionals is on the rise. Is this career path right for you?
