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Sales and Service Director

2 months ago

Houston, Texas, United States LVMH Full time
About the Role

We are seeking a highly skilled Sales and Service Director to join our team at Sephora, a leading luxury beauty retailer. As a Sales and Service Director, you will be responsible for leading a team of sales and service professionals to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Implementing Sales and Service Strategies: Develop and implement sales and service strategies that meet Sephora's standards and drive business results.
  • Leading a High-Performing Team: Lead a team of sales and service professionals to achieve sales targets and deliver exceptional customer experiences.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement and loyalty.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment and upholding Sephora's values.
  • Analyzing Performance Metrics: Analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
Requirements
  • Leadership Experience: Prior leadership experience in retail sales or services, preferably in a luxury beauty environment.
  • Client Service Skills: Strong client service skills, with the ability to build rapport with customers and deliver exceptional experiences.
  • Communication Skills: Excellent communication skills, with the ability to lead and motivate a team.
  • Business Acumen: Strong business acumen, with the ability to analyze data and drive business results.
  • Adaptability: Ability to adapt to changing store priorities and maintain a flexible work schedule.
About Sephora

Sephora is a leading luxury beauty retailer, part of the LVMH group. We are committed to providing exceptional customer experiences and driving business growth through innovation and excellence. As a Sales and Service Director, you will be part of a dynamic team that is passionate about delivering exceptional results and making a difference in the beauty industry.