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Technical Support Specialist

2 months ago

Madison, Wisconsin, United States Beacon Hill Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Beacon Hill. As a key member of our internal Help Desk team, you will be responsible for providing advanced technical support for complex issues, managing software deployments, and assisting with automation and configuration management across our agency's systems.

Key Responsibilities
  • Advanced Troubleshooting and Problem Solving: Utilize deep technical knowledge to diagnose and resolve complex issues with desktop computers, end-user devices, and networks, prior to involving system engineers.
  • Device Imaging, Deployment, and Configuration Management: Manage device imaging, deployment, and automation of configuration for agency systems, including account management, software installations, and endpoint security.
  • Customer Service and Technical Support: Provide exceptional customer service skills to internal help desk support, guiding staff, and ensuring prompt resolution of technical issues with effective communication and problem-solving skills.
Requirements
  • Strong experience in advanced troubleshooting, device imaging and deployment, and customer service.
  • Ability to work with internal Help Desk team, manage software deployments, and provide advanced support for complex issues.
  • Strong problem-solving abilities and a collaborative mindset.
About Beacon Hill

Beacon Hill Technologies is a premier National Information Technology Staffing Group, providing world-class technology talent across all industries utilizing a complete suite of staffing services. Our dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.