Telecommunications Support Specialist

2 weeks ago


Rancho Cordova, California, United States Alvearium Marketing Full time

Position Objective : The Telecommunications Support Specialist acts as a primary liaison for both individual clients and corporate entities. Our goal is to guarantee that all clients experience exceptional service, address inquiries regarding services, and ensure precise data management including billing and pricing, aligning with the company's mission and objectives to ultimately deliver exemplary customer support.

Key Responsibilities of the Telecommunications Support Specialist:

  • Engage with clients in a consistently courteous and professional manner
  • Handle a high volume of client interactions efficiently
  • Assess client needs, clarify details, investigate issues, and provide effective solutions
  • Utilize customer service software to respond to inquiries and process orders
  • Manage all documentation related to client transactions
  • Acquire product knowledge to effectively address client questions
  • Notify clients about new services or promotional offers
  • Maintain an organized workflow
  • Assist other roles as required
  • Execute additional tasks as directed by management


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