Telecom Client Support Associate

2 weeks ago


Rancho Cordova, California, United States Alvearium Marketing Full time

Position Objective : The Telecommunications Support Specialist acts as a primary liaison for both individual clients and corporate entities. Our aim is to guarantee that all clients experience a superior level of assistance, addressing inquiries regarding services, and ensuring precise data management including billing and pricing, to fulfill the organization's mission and objectives, ultimately leading to exceptional client satisfaction.

Key Responsibilities of the Telecommunications Support Specialist:

  • Consistently engage with clients in a positive and professional manner
  • Efficiently manage a high volume of client interactions
  • Assess client needs, clarify details, investigate issues, and provide effective solutions
  • Utilize customer service software to respond to inquiries and process orders
  • Handle all documentation related to client transactions
  • Enhance product knowledge to effectively address client questions
  • Inform clients about new services or promotional offers
  • Maintain an organized work environment
  • Assist other roles as required
  • Carry out additional tasks as directed by management


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