Sales Team Leader

2 weeks ago


Chicago, Illinois, United States Joybird Full time

Retail Sales Specialist

at Joybird

Joybird is dedicated to providing unique and personalized home furnishings that reflect the individuality of our customers. Our handcrafted and curated furniture is designed to cater to diverse tastes and preferences, ensuring a lasting impact on their living spaces.

We are in search of a Retail Sales Specialist who will serve as a vital representative of our brand and offerings. This role is ideal for someone looking for a long-term career path with opportunities for growth.

As a member of the Joybird Retail Sales team, your primary focus will be on delivering an exceptional customer journey. As the initial point of contact, qualities such as dedication, professionalism, effective communication, self-motivation, and empathy are essential for success in this position. You should thrive in a dynamic, fast-paced environment where responsibilities may shift, yet the quality of service remains consistently high.

Key Responsibilities:

  • Act as a Key Holder, demonstrating leadership skills and managing store operations in the absence of management.
  • Supervise the sales floor during peak times, supporting the sales team to achieve financial targets while ensuring outstanding service for our customers.
  • Exemplify the Lead Sales Associate role by inspiring the sales team through exceptional customer service and sales techniques.
  • Maintain showroom aesthetics and visual merchandising standards according to established guidelines.
  • Enhance sales by cultivating and nurturing a robust client base, utilizing personalized outreach and follow-up strategies.
  • Collaborate with leadership to develop initiatives aimed at improving customer experiences.
  • Provide valuable feedback to product, marketing, and technology teams regarding customer insights and needs.
  • Address customer feedback and concerns with empathy, offering effective solutions.

Qualifications:

  • Minimum of 2 years of experience in retail sales, with supervisory experience preferred.
  • Strong interpersonal and customer service skills are essential.
  • A genuine passion for enhancing the customer service experience.
  • Familiarity with the furniture industry is advantageous.
  • Ability to work independently as well as collaboratively within a team.
  • Proficiency in Mac operating systems and Microsoft Office Suite.
  • Excellent leadership and communication skills, both written and verbal.
  • Willingness to work a flexible schedule, including evenings and weekends.
  • Physical capability to handle objects weighing over 50 pounds and adhere to safety protocols.

Core Values:

  • Customer-centric: Committed to delivering an outstanding experience for every customer.
  • Transparent: Openly sharing information and feedback to strengthen relationships and enhance problem-solving.
  • Results-driven: Setting high standards and striving to exceed expectations.
  • Constantly evolving: Embracing personal and professional growth.

Benefits:

  • Competitive salary structure.
  • Comprehensive benefits package including medical, dental, vision, FSA, and 401(K).
  • Generous Paid Time Off policy.
  • Employee discounts on furniture purchases.

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