Mobile Technical Solutions Engineer
2 weeks ago
Compensation: $30 - $36.53/hr + Overtime
Benefits: Medical, Dental, Vision, 401K
Key Responsibilities
• Provide technical support to clients across North America as part of the service team
• Install, maintain, troubleshoot, and repair company machinery with exceptional quality
• Engage in a comprehensive training program lasting approximately 5 - 6 months, with ongoing education on both existing and new products
• Execute basic retrofits, software installations, and customer training sessions
• Ensure timely and high-quality completion of documentation
• Work autonomously to resolve technical issues while fostering strong customer relationships
• Offer 24/7 on-call telephone support as part of a rotating schedule
• Comply with all organizational policies and procedures
• Undertake additional responsibilities as assigned by management
• Must reside within a 45-minute commute of a major International Airport
Travel Requirements
- 100% travel, both domestically and internationally, as needed
- Must possess a valid driver's license
- Ability to obtain a passport and rent vehicles
- Overnight travel is mandatory
• Capable of heavy lifting, climbing, pushing, and/or pulling objects exceeding 70 lbs.
• Able to work in extreme conditions, including but not limited to hot, cold, or dirty environments
Qualifications & Experience
• Preferred: Two-year technical degree in engineering or a related field, or a combination of training and work experience
• Required: 2 or more years of experience in technical service, field service, repair, or customer support
• Strong background in electrical and computer systems with advanced diagnostic skills
• Previous experience with robotics, lasers, automation systems, or mechatronics is essential
• Familiarity with company equipment is advantageous
• Experience using hand tools and measurement instruments is required
• Must demonstrate strong problem-solving abilities and excellent organizational skills
• Capable of conducting root cause analysis, documenting findings, and communicating effectively with both external and internal stakeholders
• Proficient in Microsoft Office Suite: Word, Outlook, Excel, and PowerPoint
INDH
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