Order Fulfillment Coordinator

3 weeks ago


Marquand, Missouri, United States McComb Window & Door Co., Inc. Full time

Job Overview

The Order Fulfillment Coordinator role is typically designated to a particular segment of operations. This position is chiefly accountable for managing the order entry, procurement, scheduling, dispatching, delivery, and potential installation of client orders in an efficient manner. The coordinator ensures that every aspect of the client's order is meticulously handled by overseeing orders from the contract stage through to final resolution, which may encompass post-installation and/or service-related matters. This role collaborates closely with sales teams, order fulfillment units, and subcontracted installers to deliver exceptional customer satisfaction. A collaborative team environment is essential, and assigned responsibilities may vary based on operational needs.

We Provide:

  • Competitive hourly compensation based on experience
  • Comprehensive benefits package including Medical, Dental, Vision, Life insurance, Short-Term Disability, Long-Term Disability, and Accident and Critical Illness reimbursement plans
  • A company-matched 401k plan
  • A positive workplace culture with low employee turnover
  • Job training opportunities
  • Paid time off during the first year

Key Responsibilities

  • Engaging with both external and internal customers
  • Reviewing and processing orders from the sales team
  • Acquiring products from vendors and corporate manufacturing facilities
  • Documenting key dates and activities related to orders
  • Coordinating the scheduling and release of completed products
  • Arranging Value Add and Pre-finish services
  • Overseeing the delivery of customer orders
  • Collecting customer payments post-installation or delivery as necessary
  • Managing the recovery process for shortages and damaged products
  • Ordering parts and/or scheduling service appointments as required
  • Processing factory credits and providing follow-up on pending or denied credits
  • Serving as a resource for product quality management and product offering inquiries
  • Providing field support to independent contractors

Qualifications and Experience

  • High school diploma or GED is required
  • Associate's degree or Technical degree is preferred, along with 1-2 years of customer service or general business experience
  • Familiarity with general construction applications and terminology, as well as window and door components, is advantageous but not mandatory
  • Project coordination experience: 1 year (Preferred)
  • Construction experience: 1 year (Preferred)

Required Skills

  • Excellent verbal and written communication skills in English
  • Strong public relations, public speaking, and customer service abilities
  • Proficiency in Microsoft Office and smart devices, with the capability to learn internal software programs
  • Prior knowledge of general construction applications and terminology or window and door components is preferred
  • Must be a team player with a strong desire for personal growth and development
  • Proactive, self-disciplined, and self-motivated with a proven ability to see projects through to completion
  • Attention to detail is essential
  • Ability to demonstrate organizational skills, prioritize tasks, and meet deadlines
  • Capability to build trust and confidence with customers, colleagues, and management
  • Maintain a professional appearance
  • Aptitude for investigating issues and resolving conflicts in the best interest of the business and customers
  • Exhibit excellent phone and email etiquette
  • Must be able to occasionally lift and/or move up to 25 pounds unassisted


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