Customer Success Professional

4 days ago

Atlanta, Georgia, United States IronScales Ltd. Full time
About the Role

We are seeking a highly skilled Cybersecurity Customer Advocate to join our team at IRONSCALES Ltd. As a key member of our Customer Success department, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance in the use of our email security solutions.

Key Responsibilities
  • Customer Retention: Establish and maintain strong relationships with our customers to ensure their continued satisfaction and retention.
  • Brand Promotion: Promote the IRONSCALES brand and value proposition through exceptional customer experiences, ensuring a positive and memorable experience for every customer.
  • Strategic Growth: Develop and implement strategies to increase customer adoption of our products and drive business growth.
  • Onboarding and Operational Support: Facilitate onboarding processes for new accounts and provide ongoing operational support to ensure seamless integration and adoption of our solutions.
  • Renewal and Upsell: Manage the renewal process to ensure long-term customer retention and growth, and identify opportunities to upsell our services and products to existing customers.
  • Customer Feedback and Improvement: Continuously monitor customer satisfaction levels and identify areas for improvement in the customer experience, collaborating with cross-functional teams to address customer needs and feedback.
Requirements
  • Experience: 3+ years of experience in a B2B SaaS technology client-facing role, leading and engaging with customers, technologists, or partners.
  • Skills: Strong organizational and time management skills, experience working with CRM tools like Salesforce, excellent communication, presentation, and interpersonal skills, and a strong understanding of strategic sales processes and effective negotiation skills.
  • Education: 4-year degree is desirable, but not required.
About IRONSCALES Ltd.

IRONSCALES Ltd. is a self-learning, AI-driven email security solution that continuously detects and remediates advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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