Global Customer Success Representative
2 weeks ago
Customer Service Representative
At StubHub, we're on a mission to redefine the live event experience on a global scale. We're looking for a Customer Service Representative to join our team and help us deliver exceptional service to our customers. As a key member of our customer support team, you'll be the first point of contact for our customers, providing timely and effective solutions to their inquiries.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.
- Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
- Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with cross-functional teams to improve processes and optimize the customer experience.
Requirements:
- Proven experience in customer service or a related role (1+ years preferred).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to type a minimum of 23 words per minute.
- Ability to multitask and prioritize in a fast-paced environment.
What We Offer:
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
About Us: StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide, StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences.
We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Compensation: $18.00/hr + Bonus
-
Global Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States OIA GLOBAL Full timeJob Title: Global Customer Success ManagerOIA Global is seeking a highly skilled Global Customer Success Manager to join our Sales Enablement Team. As a key member of our team, you will be responsible for ensuring a seamless and personalized service experience for our customers.Key Responsibilities:Develop and maintain strong relationships with customers to...
-
Global Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States OIA GLOBAL Full timeJob Title: Global Customer Success ManagerOIA Global is a leading provider of scalable and flexible supply chain solutions, serving customers across 27 countries and industries. As a Global Customer Success Manager, you will be a key member of the Sales Enablement Team, responsible for ensuring operational excellence and delivering exceptional customer...
-
Global Customer Success Representative
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeCustomer Service RepresentativeAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Customer Service Representative, you'll be our valued customers' first point of contact, providing exceptional service and resolving inquiries efficiently.This role requires a proactive mindset, excellent communication skills, and a...
-
Global Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. Our team is dedicated to delivering exceptional service to our customers, and we're looking for a skilled Global Customer Success Manager to lead our efforts. As a key member of our team, you'll be responsible for overseeing the strategic...
-
Global Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Outsource Account ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Global Customer Success, Outsource Account Manager, you'll play a key role in delivering high-quality, cost-efficient customer service operations in our Global Customer Service organization.About the RoleDevelop and...
-
Global Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Senior ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Global Customer Success, Senior Manager, you'll play a critical role in shaping how millions of people buy, sell, connect, and experience live events worldwide.About the RoleWe're seeking a seasoned leader to oversee the...
-
Global Customer Success Director
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeJob DescriptionAt StubHub, we're on a mission to redefine the live event experience on a global scale. We're looking for a talented Global Customer Success Director to lead our customer service and operations team, driving exceptional service and results worldwide.This is a full-time position requiring flexibility in terms of schedule. Nights and/or weekends...
-
Global Customer Success Project Manager
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeJob Title: Global Customer Success Project ManagerGCS Project Manager (Customer Service Contact Center) StubHub is a leading marketplace to buy and sell tickets to any live event, anywhere. We are seeking a highly skilled and experienced Project Manager to join our Global Customer Success team.Job Summary:We are looking for a seasoned Project Manager to lead...
-
Global Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States StubHub Full timeJob Title: Global Customer Success, Senior ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Senior Manager of Customer Success, you'll play a critical role in shaping our customer service strategy and driving performance excellence.Key Responsibilities:Develop and implement strategic initiatives to optimize...
-
Global Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Outsource Account ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a key member of our Global Customer Service organization, you'll play a critical role in delivering high-quality, cost-efficient customer service operations.About the RoleDevelop and execute strategies for effective...
-
Global Customer Success Reporting Coordinator
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success Reporting CoordinatorAt StubHub, we're on a mission to redefine the live event experience on a global scale. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a skilled Reporting Coordinator to join our Global Customer Success organization.The ideal candidate will have a strong background in...
-
Global Customer Success Reporting Coordinator
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success Reporting CoordinatorAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Global Customer Success Reporting Coordinator, you'll play a crucial role in ensuring operational efficiency within our Global Customer Service organization. We're looking for someone who is adept at data analytics and...
-
Customer Service Representative
3 weeks ago
Atlanta, Georgia, United States Global Payments Full timeJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Global Payments.Key Responsibilities:Respond to customer inquiries via various communication channels to provide timely and effective problem resolution.Receive and place telephone calls to resolve customer issues in accordance with our service standards.Work...
-
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Junior Business Systems AdministratorAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a key member of our Global Customer Success team, you'll play a critical role in ensuring our customers have an exceptional experience from ticket purchase to event day. We're looking for a talented Junior...
-
Customer Service Representative
3 weeks ago
Atlanta, Georgia, United States Sutherland Global Services Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Sutherland Global Services. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients, handling inbound customer inquiries, and resolving a variety of basic support issues.Key Responsibilities:Process a high volume of...
-
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success Business Systems AdministratorAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Global Customer Success Business Systems Administrator, you'll play a critical role in ensuring our customer experience is seamless and exceptional.Key Responsibilities:Configure, maintain, and analyze...
-
Customer Service Representative
3 weeks ago
Atlanta, Georgia, United States Insight Global Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via phone, email, and chat.Key ResponsibilitiesProvide accurate and timely responses to customer inquiriesUtilize internal product...
-
Customer Service Representative
3 weeks ago
Atlanta, Georgia, United States PSG Global Solutions Careers Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at PSG Global Solutions Careers. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients in the Insurance industry.Collect and analyze data to facilitate prior authorization and...
-
Global Customer Success Project Manager
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeJob Description:GCS Project Manager (Customer Service Contact Center) At StubHub, we're looking for a skilled Project Manager to join our Global Customer Service team. As a key member of our organization, you'll play a crucial role in delivering our strategic and tactical objectives.This is a full-time position that may require weekend, holiday, daytime,...
-
Incident Response Senior Supervisor
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Incident Response Senior SupervisorAt StubHub, we're on a mission to redefine the live event experience on a global scale. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a talented Incident Response Senior Supervisor to join our Global Customer Success organization.This role is a key...