Global Customer Success Representative

2 weeks ago


Atlanta, Georgia, United States StubHub Full time

Customer Service Representative

At StubHub, we're on a mission to redefine the live event experience on a global scale. We're looking for a Customer Service Representative to join our team and help us deliver exceptional service to our customers. As a key member of our customer support team, you'll be the first point of contact for our customers, providing timely and effective solutions to their inquiries.

Key Responsibilities:

  • Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.
  • Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
  • Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
  • Maintain up-to-date knowledge of products, services, and company policies.
  • Collaborate with cross-functional teams to improve processes and optimize the customer experience.

Requirements:

  • Proven experience in customer service or a related role (1+ years preferred).
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office and CRM software.
  • Ability to type a minimum of 23 words per minute.
  • Ability to multitask and prioritize in a fast-paced environment.

What We Offer:

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

About Us: StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide, StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences.

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Compensation: $18.00/hr + Bonus



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