Customer Success Manager
3 weeks ago
At Slip Robotics, we are seeking a highly skilled Customer Success Manager to join our team. This role is pivotal in ensuring customer satisfaction and retention, overseeing various customer-centric activities throughout the contract lifecycle.
The ideal candidate will have a background in handling multiple customer accounts simultaneously, demonstrating resilience and flexibility in dealing with uncertain customer requirements. Excellent organizational, communicative, and relationship-building capabilities are essential for this role.
Key Responsibilities:
- Plan and manage pertinent customer-related activities throughout the lifecycle of their contracts.
- Be an on-site leader and project management of the implementation of our robotics solutions.
- Analyze real customer operations and trends in KPIs, and propose recommendations for process improvements.
- Support the sales team in meeting expansion goals by identifying opportunities for upselling and cross-selling within existing accounts.
- Maintain and strengthen relationships with customer stakeholders.
Requirements:
- Bachelor's degree in engineering, business management, or a related field.
- Advanced knowledge in warehouse, manufacturing, or similar operations.
- Experience in full accountability of customer accounts from sales handover through the entirety of the customer lifecycle.
- Proficient in project management, with the ability to lead complex initiatives.
Additional Information:
- Travel 50% or more in relation to customer activity and demand.
- May be requested to work a varying schedule to support customer needs.
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. This role is critical in ensuring the maximum value is derived from our products and services.As a CSM, you will work closely with cross-functional teams, including Product Management, Customer Success, and...
-
Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States NICE Full timeCustomer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States NICE Systems, Inc. Full timeCustomer Success ManagerAt NICE, we're passionate about delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our cloud customers achieve their goals and realize the full potential of our solutions.Key Responsibilities:Manage customer relationships throughout their lifecycle, advocating on their...
-
Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States QGenda Full timeAbout QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Slip Robotics Full timeJob SummarySlip Robotics is a venture-backed supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. We're looking for a skilled Customer Success Manager to oversee various customer-centric activities throughout the contract lifecycle, ensuring customer satisfaction and retention.Key...
-
Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States IronScales Ltd. Full timeRole OverviewAs a key member of our Customer Success team at IRONSCALES Ltd., you will play a pivotal role in driving customer satisfaction and retention. Your primary objective will be to establish and maintain strong relationships with our global clients, ensuring they derive maximum value from our email security solutions. This involves proactive...
-
Global Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. Our team is dedicated to delivering exceptional service to our customers, and we're looking for a skilled Global Customer Success Manager to lead our efforts. As a key member of our team, you'll be responsible for overseeing the strategic...
-
Senior Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Tractian Full timeCustomer Success at TractianTractian's Sales team drives revenue growth by generating new opportunities, acquiring new customers, and building strong relationships with existing accounts. Our Enterprise customers include Fortune 500 companies like Hyundai, Bosch, Kraft-Heinz, John Deere, and PepsiCo. Tractian's Net Revenue Retention (NRR) is comparable to...
-
Global Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Senior ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Global Customer Success, Senior Manager, you'll play a critical role in shaping how millions of people buy, sell, connect, and experience live events worldwide.About the RoleWe're seeking a seasoned leader to oversee the...
-
Global Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States OIA GLOBAL Full timeJob Title: Global Customer Success ManagerOIA Global is a leading provider of scalable and flexible supply chain solutions, serving customers across 27 countries and industries. As a Global Customer Success Manager, you will be a key member of the Sales Enablement Team, responsible for ensuring operational excellence and delivering exceptional customer...
-
Senior Customer Success Manager
1 month ago
Atlanta, Georgia, United States Manhattan Full timeCustomer Success Manager RoleWe're seeking a seasoned professional to join our team as a Customer Success Manager. As a key member of our support team, you'll be responsible for ensuring our customers achieve maximum business value from our supply chain commerce technology.Key ResponsibilitiesDevelop and maintain strong relationships with senior customer...
-
Global Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States StubHub Full timeJob Title: Global Customer Success, Senior ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Senior Manager of Customer Success, you'll play a critical role in shaping our customer service strategy and driving performance excellence.Key Responsibilities:Develop and implement strategic initiatives to optimize...
-
Senior Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States FinQuery Full timeJob DescriptionThe Senior Customer Success Manager role at FinQuery is a critical position that requires a strong understanding of customer needs and a passion for delivering exceptional results. As a key member of our team, you will be responsible for owning and deepening client relationships with our top-tier accounts, ensuring retention metrics are met,...
-
Global Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Outsource Account ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a key member of our Global Customer Service organization, you'll play a critical role in delivering high-quality, cost-efficient customer service operations.About the RoleDevelop and execute strategies for effective...
-
Customer Success Advocate
4 weeks ago
Atlanta, Georgia, United States IronScales Ltd. Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at IRONSCALES Ltd. As a key member of our Customer Success team, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our product.Key Responsibilities:Develop and...
-
Customer Success Professional
3 weeks ago
Atlanta, Georgia, United States OpenGov Full timeSenior Customer Success ManagerAt OpenGov, we're passionate about powering more effective and accountable government. We're seeking an exceptional Senior Customer Success Manager to join our team and help us achieve this mission.About the Role:Work closely with customers, account executives, product leadership, and field leadership to proactively improve...
-
Customer Success Associate
4 weeks ago
Atlanta, Georgia, United States Randstad Full timeCustomer Success AssociateWe are seeking a highly motivated and driven individual to join our team as a Customer Success Associate. This role is ideal for someone who is passionate about sales and customer relationships.Key Responsibilities:Learn about the cyber-security marketplace to best meet customer needsStrategically generate new leads through...
-
Customer Success Advocate
4 weeks ago
Atlanta, Georgia, United States New Relic Full timeCustomer Success AdvocateWe are seeking a highly motivated and experienced Customer Success Advocate to join our team. As a key member of our customer-centric group, you will be responsible for driving customer retention, increasing adoption, and delivering expansion opportunities.Key Responsibilities:Secure renewals and mitigate churn for both serve self...