Senior Customer Success Advocate

3 weeks ago


Atlanta, Georgia, United States Motorola Solutions Full time

Job Description:

At Motorola Solutions, we're committed to helping public safety agencies achieve their goals through effective technology solutions. As a Senior Customer Success Advocate, you will play a critical role in ensuring our customers receive the best possible experience with our products and services.

Key Responsibilities:

  • Partner with customers to understand their needs and develop strategies to maximize the value of our solutions.
  • Work closely with internal teams to ensure seamless customer onboarding and support.
  • Identify opportunities for growth and develop plans to increase customer adoption and retention.
  • Provide proactive and reactive advocacy for customers, acting as a quarterback to resolve any issues that may arise.

Requirements:

  • 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management.
  • Strong project management skills with a proven system for tracking multiple customer requests, issues, and strategic plans.
  • Ability to understand the needs of the client and deliver on those needs.
  • Strong executive presence and presentation skills.

What We Offer:

  • Incentive bonus plans.
  • Medical, dental, and vision benefits.
  • 401K with company match.
  • 10 paid holidays.
  • Generous paid time off packages.
  • Employee stock purchase plan.
  • Paid parental and family leave.

About Us:

Motorola Solutions is an equal opportunity employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.



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