Customer Success Professional

3 weeks ago


Atlanta, Georgia, United States OpenGov Full time
Senior Customer Success Manager

At OpenGov, we're passionate about powering more effective and accountable government. We're seeking an exceptional Senior Customer Success Manager to join our team and help us achieve this mission.

About the Role:

  • Work closely with customers, account executives, product leadership, and field leadership to proactively improve customer health for retention/renewal and identify expansion opportunities.
  • Direct ownership of customer's enterprise usage, support resolution, and renewals.
  • Partner with sales leadership on expansion opportunities and develop thorough knowledge of company products and customer verticals.
  • Proactively identify additional customer stakeholders and connect with them for placement of additional products and increased usage of OpenGov.
  • Work cross-functionally with our leadership, account executive, sales development, marketing, product, and customer service teams to deliver outstanding results.

Requirements and Preferred Experience:

  • 5+ years of account management, customer success, or sales experience required, preferably in a technology or finance/accounting environment with a complex product or service.
  • Extremely effective, empathetic communicator, listener, and relationship builder with a proven track record of consistent over-achievement based on set quarterly goals.
  • Technologically adept and business acumen focused with outstanding communication, negotiation, and presentation skills.
  • Strong computer skills, including G-Suite, Microsoft Office, and Salesforce.
  • Strong interpersonal skills and a track record of building collaborative relationships, especially at an executive level and with cross-functional organizations.
  • Bachelor's degree required, with sales training methodologies preferred and a Graduate Degree a plus.
  • Ability to travel when required.

What We Offer:

  • $105,000 - $130,000 a year, including base and a portion of variable compensation.
  • A comprehensive benefits package, including 90% paid Medical/Dental/Vision premium, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more.
  • A dynamic and supportive work environment with opportunities for growth and professional development.


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