Customer Success Professional
3 weeks ago
At OpenGov, we're passionate about powering more effective and accountable government. We're seeking an exceptional Senior Customer Success Manager to join our team and help us achieve this mission.
About the Role:
- Work closely with customers, account executives, product leadership, and field leadership to proactively improve customer health for retention/renewal and identify expansion opportunities.
- Direct ownership of customer's enterprise usage, support resolution, and renewals.
- Partner with sales leadership on expansion opportunities and develop thorough knowledge of company products and customer verticals.
- Proactively identify additional customer stakeholders and connect with them for placement of additional products and increased usage of OpenGov.
- Work cross-functionally with our leadership, account executive, sales development, marketing, product, and customer service teams to deliver outstanding results.
Requirements and Preferred Experience:
- 5+ years of account management, customer success, or sales experience required, preferably in a technology or finance/accounting environment with a complex product or service.
- Extremely effective, empathetic communicator, listener, and relationship builder with a proven track record of consistent over-achievement based on set quarterly goals.
- Technologically adept and business acumen focused with outstanding communication, negotiation, and presentation skills.
- Strong computer skills, including G-Suite, Microsoft Office, and Salesforce.
- Strong interpersonal skills and a track record of building collaborative relationships, especially at an executive level and with cross-functional organizations.
- Bachelor's degree required, with sales training methodologies preferred and a Graduate Degree a plus.
- Ability to travel when required.
What We Offer:
- $105,000 - $130,000 a year, including base and a portion of variable compensation.
- A comprehensive benefits package, including 90% paid Medical/Dental/Vision premium, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more.
- A dynamic and supportive work environment with opportunities for growth and professional development.
-
Customer Success Professional
4 weeks ago
Atlanta, Georgia, United States IronScales Ltd. Full timeAbout the RoleWe are seeking a highly skilled Cybersecurity Customer Advocate to join our team at IRONSCALES Ltd. As a key member of our Customer Success department, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance in the use of our email security solutions.Key ResponsibilitiesCustomer...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States QGenda Full timeAbout QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States IronScales Ltd. Full timeRole OverviewAs a key member of our Customer Success team at IRONSCALES Ltd., you will play a pivotal role in driving customer satisfaction and retention. Your primary objective will be to establish and maintain strong relationships with our global clients, ensuring they derive maximum value from our email security solutions. This involves proactive...
-
Customer Success Specialist
4 weeks ago
Atlanta, Georgia, United States New Relic Full timeWe are seeking a highly motivated and customer-centric individual to join our Customer Advocate team at New Relic. As a key member of our team, you will play a pivotal role in driving customer retention, expansion, and adoption of our platform.Key responsibilities include:Securing renewals and mitigating churn for both serve self and subscription...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States NICE Full timeCustomer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...
-
Employee Success Professional
3 weeks ago
Atlanta, Georgia, United States KellyMitchell Full timeJob DescriptionWe are seeking a highly skilled Employee Success Specialist to join our team at KellyMitchell. As an Employee Success Specialist, you will serve as the initial point of contact for employees regarding questions related to HR policies, programs, practices or to resolve issues, own data auditing and integrity, and act as the primary point of...
-
Customer Success Associate
4 weeks ago
Atlanta, Georgia, United States Randstad Full timeCustomer Success AssociateWe are seeking a highly motivated and driven individual to join our team as a Customer Success Associate. This role is ideal for someone who is passionate about sales and customer relationships.Key Responsibilities:Learn about the cyber-security marketplace to best meet customer needsStrategically generate new leads through...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Slip Robotics Full timeJob SummarySlip Robotics is a venture-backed supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. We're looking for a skilled Customer Success Manager to oversee various customer-centric activities throughout the contract lifecycle, ensuring customer satisfaction and retention.Key...
-
Director of Customer Success and Adoption
4 weeks ago
Atlanta, Georgia, United States Simeio Full timeJob DescriptionWe're seeking a seasoned professional to serve as the primary point of contact for our customers. As the Sr. Director of Customer Success, you will assume overall customer adoption responsibility and act as a critical issue management role. The Customer Success organization is hyper-focused on building and growing existing relationships with...
-
Customer Success Advocate
4 weeks ago
Atlanta, Georgia, United States UPS Full timeJob Summary: We are seeking a skilled Customer Success Representative to join our team at UPS. In this role, you will work closely with customers and business partners to ensure successful setup and onboarding of customers onto their UPS Capital solution.Key Responsibilities:Support the activation and onboarding of customers to expedite transaction...
-
Global Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. Our team is dedicated to delivering exceptional service to our customers, and we're looking for a skilled Global Customer Success Manager to lead our efforts. As a key member of our team, you'll be responsible for overseeing the strategic...
-
Global Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeJob Title: Global Customer Success, Senior ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Senior Manager of Customer Success, you'll play a critical role in shaping our customer service strategy and driving performance excellence.Key Responsibilities:Develop and implement strategic initiatives to optimize...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Slip Robotics Full timeJob DescriptionAt Slip Robotics, we are seeking a highly skilled Customer Success Manager to join our team. This role is pivotal in ensuring customer satisfaction and retention, overseeing various customer-centric activities throughout the contract lifecycle.The ideal candidate will have a background in handling multiple customer accounts simultaneously,...
-
Customer Success Specialist II
1 month ago
Atlanta, Georgia, United States TK Elevator Full timeJob Title: Customer Success Specialist IIThe first three letters in workplace safety are Y-O-U. At TK Elevator, we are seeking an experienced Customer Success Specialist II to join our team in Atlanta, GA.Job Summary:The Customer Success Specialist will ensure success for TKE Digital Services customer-facing projects and services in North America. This...
-
Senior Customer Success Architect
4 weeks ago
Atlanta, Georgia, United States OneTrust Full timeJob DescriptionAt OneTrust, we're looking for a highly skilled Customer Success Architect to join our team. As a key member of our Privacy/GRC/Compliance product portfolio, you'll play a strategic role in ensuring the success of our customers.The ideal candidate will have a strong background in customer-facing privacy and security consulting, implementation,...
-
Kubernetes Customer Success Engineer
4 weeks ago
Atlanta, Georgia, United States Veeam Software Full timeJob DescriptionVeeam Software, a global leader in data protection and ransomware recovery, empowers organizations to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud environments.The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, providing...
-
Global Customer Success Director
1 month ago
Atlanta, Georgia, United States StubHub Full timeJob DescriptionAt StubHub, we're on a mission to redefine the live event experience on a global scale. We're looking for a talented Global Customer Success Director to lead our customer service and operations team, driving exceptional service and results worldwide.This is a full-time position requiring flexibility in terms of schedule. Nights and/or weekends...
-
Senior Customer Success Advocate
4 weeks ago
Atlanta, Georgia, United States Motorola Solutions Full timeJob Description:At Motorola Solutions, we're committed to helping public safety agencies achieve their goals through effective technology solutions. As a Senior Customer Success Advocate, you will play a critical role in ensuring our customers receive the best possible experience with our products and services.Key Responsibilities:Partner with customers to...