Customer Success Professional
2 days ago
At OpenGov, we're passionate about powering more effective and accountable government. We're seeking an exceptional Senior Customer Success Manager to join our team and help us achieve this mission.
About the Role:
- Work closely with customers, account executives, product leadership, and field leadership to proactively improve customer health for retention/renewal and identify expansion opportunities.
- Direct ownership of customer's enterprise usage, support resolution, and renewals.
- Partner with sales leadership on expansion opportunities and develop thorough knowledge of company products and customer verticals.
- Proactively identify additional customer stakeholders and connect with them for placement of additional products and increased usage of OpenGov.
- Work cross-functionally with our leadership, account executive, sales development, marketing, product, and customer service teams to deliver outstanding results.
Requirements and Preferred Experience:
- 5+ years of account management, customer success, or sales experience required, preferably in a technology or finance/accounting environment with a complex product or service.
- Extremely effective, empathetic communicator, listener, and relationship builder with a proven track record of consistent over-achievement based on set quarterly goals.
- Technologically adept and business acumen focused with outstanding communication, negotiation, and presentation skills.
- Strong computer skills, including G-Suite, Microsoft Office, and Salesforce.
- Strong interpersonal skills and a track record of building collaborative relationships, especially at an executive level and with cross-functional organizations.
- Bachelor's degree required, with sales training methodologies preferred and a Graduate Degree a plus.
- Ability to travel when required.
What We Offer:
- $105,000 - $130,000 a year, including base and a portion of variable compensation.
- A comprehensive benefits package, including 90% paid Medical/Dental/Vision premium, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more.
- A dynamic and supportive work environment with opportunities for growth and professional development.
-
Customer Success Professional
1 month ago
Atlanta, Georgia, United States U.S. Bancorp Full timeAbout YouWe're looking for a highly motivated and customer-focused individual to join our team as a Customer Success Manager. If you have a passion for delivering exceptional customer experiences and a proven track record of success in a fast-paced environment, we'd love to hear from you.Key ResponsibilitiesDevelop and maintain strong relationships with...
-
Customer Success Professional
1 month ago
Atlanta, Georgia, United States U.S. Bancorp Full timeAbout YouWe're looking for a highly motivated and customer-focused individual to join our team at U.S. Bancorp. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and exceeding their goals and expectations.Key ResponsibilitiesProvide highly professional customer service in a fast-paced environmentBuild...
-
Customer Success Professional
1 month ago
Atlanta, Georgia, United States U.S. Bancorp Full timeAbout YouWe're looking for a highly motivated and customer-focused individual to join our team as a Customer Success Manager. If you have a passion for delivering exceptional customer experiences and a proven track record of success in a fast-paced environment, we'd love to hear from you.Key ResponsibilitiesDevelop and maintain strong relationships with...
-
Customer Success Professional
4 days ago
Atlanta, Georgia, United States IronScales Ltd. Full timeAbout the RoleWe are seeking a highly skilled Cybersecurity Customer Advocate to join our team at IRONSCALES Ltd. As a key member of our Customer Success department, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance in the use of our email security solutions.Key ResponsibilitiesCustomer...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we're seeking a seasoned professional to join our Customer Success team as a Manager, Customer Success. This role will play a pivotal part in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer response.Key Responsibilities:Liaise between...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. As a key member of the team, you will ensure the maximum value is derived from our products and services by quantifying the value and driving business outcomes.Key Responsibilities:Quantify the value of our products...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. This role is critical in ensuring the maximum value is derived from our products and services.As a CSM, you will work closely with cross-functional teams, including Product Management, Customer Success, and...
-
Customer Success Advocate
2 weeks ago
Atlanta, Georgia, United States Hannon Hill Full timeCustomer Success RepresentativeHannon Hill is seeking a skilled and customer-focused professional to serve as a key point of contact for our customers.This role will play a critical part in ensuring our customers receive exceptional support and guidance throughout their journey with us.As a Customer Success Representative, you will be responsible for...
-
Customer Success Associate
1 month ago
Atlanta, Georgia, United States Pareto Full timeUnlock Your Potential as a Customer Success AssociateAt Pareto, a Randstad company, we're on a mission to revolutionize workplace management software. As a Customer Success Associate, you'll play a pivotal role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Stay up-to-date on the cyber-security marketplace to...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Customer Success ManagerAt Incident IQ, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our K-12 customers. Your primary responsibility will be to foster strong, long-lasting relationships with our...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will play a pivotal role in ensuring the success and satisfaction of our K-12 customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless handoffs and...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Tech Stars Group LLC Full timeAbout the JobCustomer Success ManagerCUSTOMER SUCCESS MANAGERJob SummaryAt Tech Stars Group LLC, we're dedicated to making a difference in the fight against cancer. Our AI-driven oncology care platform delivers next-level multidisciplinary team collaboration, analytics, and clinical decision support tools. We're seeking a highly motivated and results-driven...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're on a mission to revolutionize K-12 education by empowering school districts to manage operational support activities more efficiently. As a Customer Success Manager, you'll play a pivotal role in ensuring the success and satisfaction of our K-12 customers. Your primary responsibility will be to foster strong,...
-
Customer Success Manager
5 days ago
Atlanta, Georgia, United States QGenda Full timeAbout QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Life & Safety Full timeAbout UsIntrado is a leading provider of life-saving technologies and services, dedicated to protecting communities and saving lives. Our cutting-edge solutions empower enterprises, call takers, dispatchers, and first responders to make informed decisions, respond quickly, and serve their communities better.Job SummaryWe are seeking a highly skilled Customer...
-
Customer Success Manager
5 days ago
Atlanta, Georgia, United States IronScales Ltd. Full timeRole OverviewAs a key member of our Customer Success team at IRONSCALES Ltd., you will play a pivotal role in driving customer satisfaction and retention. Your primary objective will be to establish and maintain strong relationships with our global clients, ensuring they derive maximum value from our email security solutions. This involves proactive...
-
Customer Success Advocate
1 week ago
Atlanta, Georgia, United States IronScales Ltd. Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at IRONSCALES Ltd. As a key member of our Customer Success team, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our product.Key Responsibilities:Develop and...
-
Customer Success Representative
3 weeks ago
Atlanta, Georgia, United States Answer Mti Full timeCustomer Success Specialist OpportunityWe are seeking a highly skilled and motivated Customer Success Specialist to join our team at Answer Mti. As a key member of our front desk reception function, you will play a critical role in providing exceptional customer service to our commercial accounts in the HVAC and maintenance industries.Key...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Tek Experts Full timeJob Title: Customer Success ManagerOverview:We are seeking a highly skilled Customer Success Manager to join our team at Tek Experts. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Responsibilities:Serve as the...
-
Customer Success Strategist
2 months ago
Atlanta, Georgia, United States U.S. Bancorp Full timeAbout you. Energy and passion for delivering exceptional customer experiences, eager to exceed their goals and expectations. Consistent track record of highly professional customer service in a fast-paced, dynamic environment. Strong interpersonal skills and experience building long-term relationships with clients. Proven ability to work in a team...