Customer Success Specialist

3 weeks ago


Atlanta, Georgia, United States New Relic Full time

We are seeking a highly motivated and customer-centric individual to join our Customer Advocate team at New Relic. As a key member of our team, you will play a pivotal role in driving customer retention, expansion, and adoption of our platform.

Key responsibilities include:

  • Securing renewals and mitigating churn for both serve self and subscription customers
  • Supporting customer onboarding and account health checks, facilitating customer education and enablement
  • Growing revenue at renewal time and throughout the customer lifecycle, as well as increasing CRR (consumption run rate) for PAYG (Pay as you go) Customers
  • Engaging with accounts at key moments in the customer journey and being their voice within New Relic

Requirements include:

  • 5+ years of experience in a quota carrying role, renewals or customer success role in the SaaS industry
  • Building, analyzing, and interpreting datasets
  • Interacting with internal and customer teams at various levels of technical and non-technical depth
  • Identifying key goals and steering customers with value-based discussions

Bonus points for experience with G Suite, Salesforce, Groove, Periscope, and other relevant tools. We celebrate our talented Relics' diverse backgrounds and abilities and recognize the different paths they took to reach us. If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit our website to submit your request.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. Our hiring process is designed to be fair and inclusive, and we consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law.

New Relic is proud to be an equal opportunity employer and fosters a diverse, equitable, and inclusive environment, free from all types of discrimination. We hire people with different backgrounds, experiences, abilities, and perspectives, and candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.



  • Atlanta, Georgia, United States TK Elevator Full time

    Job Title: Customer Success Specialist IIThe first three letters in workplace safety are Y-O-U. At TK Elevator, we are seeking an experienced Customer Success Specialist II to join our team in Atlanta, GA.Job Summary:The Customer Success Specialist will ensure success for TKE Digital Services customer-facing projects and services in North America. This...


  • Atlanta, Georgia, United States United Parcel Service Inc. Full time

    Customer Success Specialist - COD OperationsAt United Parcel Service Inc., we are seeking a highly skilled Customer Success Specialist - COD Operations to join our team. This role will collaborate cross-functionally with Finance, Sales, Operations, and other departments to respond to internal and external customer requests, resolve customer issues, conduct...


  • Atlanta, Georgia, United States New Relic Full time

    Your OpportunityWe're seeking a talented Customer Advocate to join our team at New Relic. As a key member of our customer-centric group, you'll play a pivotal role in driving customer retention, expansion, and adoption of our platform.What You'll DoSecure renewals and mitigate churn for our serve self and subscription customersSupport customer onboarding and...


  • Atlanta, Georgia, United States Tek Experts Full time

    Overview:We are seeking a highly skilled Customer Success Manager to serve as the primary point of contact for our customers. This role will be responsible for supporting and managing customer requests, gathering information from our technical teams, and communicating findings and resolutions directly to the customer via various...


  • Atlanta, Georgia, United States SUCCESS KOREA Full time

    Demand Planning SpecialistAt SUCCESS KOREA, we are seeking a highly skilled Demand Planning Specialist to join our team. As a key member of our supply chain team, you will be responsible for developing and maintaining demand and inventory plans to ensure business success.Key Responsibilities:Develop and maintain demand and inventory plans for Wilson...


  • Atlanta, Georgia, United States SUCCESS KOREA Full time

    Job SummaryAs a Demand Planning Specialist at SUCCESS KOREA, you will play a key role in driving the demand planning process across functions to find the proper demand level to secure business. Your primary responsibility will be to create a demand plan that serves as a base for sales and supply activities, aimed at maximizing customer satisfaction and...


  • Atlanta, Georgia, United States SUCCESS KOREA Full time

    Job Title: Digital Verification SpecialistCompany: SUCCESS KOREAJob Description:We are seeking a skilled Digital Verification Specialist to join our team in Seoul. As a Digital Verification Specialist, you will be responsible for ensuring the functional behavior of our various CMOS image sensors.Key Responsibilities:* Extract verification objectives from...


  • Atlanta, Georgia, United States SUCCESS KOREA Full time

    Demand Planning Role OverviewAt SUCCESS KOREA, we are seeking a skilled Demand Planning Specialist to join our team. As a key member of our supply chain department, you will be responsible for driving the demand planning process across functions to ensure proper demand levels and sufficient stock levels to secure business success.Key Responsibilities:Develop...


  • Atlanta, Georgia, United States Workday Full time

    Customer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. This role is critical in ensuring the maximum value is derived from our products and services.As a CSM, you will work closely with cross-functional teams, including Product Management, Customer Success, and...


  • Atlanta, Georgia, United States Incident IQ LLC Full time

    Customer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...


  • Atlanta, Georgia, United States NICE Full time

    Customer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...


  • Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...


  • Atlanta, Georgia, United States NICE Systems, Inc. Full time

    Customer Success ManagerAt NICE, we're passionate about delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our cloud customers achieve their goals and realize the full potential of our solutions.Key Responsibilities:Manage customer relationships throughout their lifecycle, advocating on their...


  • Atlanta, Georgia, United States QGenda Full time

    About QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...


  • Atlanta, Georgia, United States New Relic Full time

    Customer Success AdvocateWe are seeking a highly motivated and experienced Customer Success Advocate to join our team. As a key member of our customer-centric group, you will be responsible for driving customer retention, increasing adoption, and delivering expansion opportunities.Key Responsibilities:Secure renewals and mitigate churn for both serve self...


  • Atlanta, Georgia, United States IronScales Ltd. Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at IRONSCALES Ltd. As a key member of our Customer Success team, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our product.Key Responsibilities:Develop and...


  • Atlanta, Georgia, United States Randstad Full time

    Customer Success AssociateWe are seeking a highly motivated and driven individual to join our team as a Customer Success Associate. This role is ideal for someone who is passionate about sales and customer relationships.Key Responsibilities:Learn about the cyber-security marketplace to best meet customer needsStrategically generate new leads through...


  • Atlanta, Georgia, United States OpenGov Full time

    Senior Customer Success ManagerAt OpenGov, we're passionate about powering more effective and accountable government. We're seeking an exceptional Senior Customer Success Manager to join our team and help us achieve this mission.About the Role:Work closely with customers, account executives, product leadership, and field leadership to proactively improve...


  • Atlanta, Georgia, United States Slip Robotics Full time

    Job SummarySlip Robotics is a venture-backed supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. We're looking for a skilled Customer Success Manager to oversee various customer-centric activities throughout the contract lifecycle, ensuring customer satisfaction and retention.Key...


  • Atlanta, Georgia, United States IronScales Ltd. Full time

    Role OverviewAs a key member of our Customer Success team at IRONSCALES Ltd., you will play a pivotal role in driving customer satisfaction and retention. Your primary objective will be to establish and maintain strong relationships with our global clients, ensuring they derive maximum value from our email security solutions. This involves proactive...