Customer Success Advocate
3 weeks ago
Job Summary: We are seeking a skilled Customer Success Representative to join our team at UPS. In this role, you will work closely with customers and business partners to ensure successful setup and onboarding of customers onto their UPS Capital solution.
Key Responsibilities:
- Support the activation and onboarding of customers to expedite transaction production, increase customer retention, and reduce churn.
- Provide a seamless onboarding experience through interactive demonstrations, proactive customer outreach, and daily activity monitoring.
- Train customers on tools, systems, and solutions to ensure thorough customer understanding.
- Nurture customers through activation and proper solution usage, and proactively resolve customer issues.
- Audit customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues.
- Troubleshoot technical issues in real-time for customers' digital solutions and coordinate technical issue resolution with IT.
- Balance multiple deployments and onboarding schedules to meet stakeholder goals and expectations.
- Provide one centralized place for all customer support and inquiries, offering an easy and seamless customer support experience.
Requirements:
- Strong written and verbal communication skills.
- Strong digital literacy and fluency in different technology solutions and systems.
- Strong time management and organizational skills.
- Great active listening skills.
- Exceptional interpersonal and rapport building skills.
- Demonstrates a detailed understanding of supply chain concepts.
- Demonstrates a basic understanding of risk management principles.
- Demonstrates change agility and flexibility.
UPS is an Equal Opportunity Employer: UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, veteran/disability status, age, sexual orientation, or any other characteristic protected by law.
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