Customer Success Manager

1 month ago


Atlanta, Georgia, United States Incident IQ Full time
Job Title: Manager, Customer Success

At Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through proactive account management and rapid customer response.

Key Responsibilities:
  • Liaison between CSMs and upper management to execute on strategies, disseminate information, provide training, and promote product awareness and retention efforts.
  • Develop and maintain product knowledge through regular meetings and updates to the roadmap.
  • Provide process improvement guidance as a thought partner to the CS Leadership Team.
  • Reinforce best practices utilizing our current CS Tech-Stack.
  • Actively participate in the hiring committee for the CS organization.
  • Onboard and mentor new hires.
  • Maintain product knowledge sufficient to allow for escalations and customer-facing communications as needed by their team.
  • Monitor performance of CSMs, ensuring appropriate training and development is provided for the overall success of their team to meet or exceed OKRs.
  • Manage a team of CSMs to establish a trusted/strategic advisor relationship with each assigned client and drive continued value of solutions.
  • Continuously identify efficiency improvements and playbook refinement for a stratified customer segment model.
  • Oversee CSM engagement with new customers during and after implementation to ensure alignment and product adoption.
  • Collaborate with the Product, Marketing, and other teams to develop presentations and materials for both internal and client-facing needs.
  • Participate directly in strategic and key large sales opportunities and/or renewal or retention meetings when needed.
Requirements:
  • Proven experience in being an integral part of a CS organization.
  • 2+ years of leadership experience is preferred.
  • Strong strategic and analytical skills.
  • Exceptional communication and presentation skills.
  • Proficient in leveraging data and relationship development to drive success.

We offer a competitive salary based on experience, a comprehensive benefits package, and a dynamic work environment that fosters growth and collaboration. Incident IQ is an Equal Opportunity Employer.



  • Atlanta, Georgia, United States NICE Full time

    Customer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...


  • Atlanta, Georgia, United States Incident IQ LLC Full time

    Customer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...


  • Atlanta, Georgia, United States QGenda Full time

    About QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...


  • Atlanta, Georgia, United States Slip Robotics Full time

    Job SummarySlip Robotics is a venture-backed supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. We're looking for a skilled Customer Success Manager to oversee various customer-centric activities throughout the contract lifecycle, ensuring customer satisfaction and retention.Key...


  • Atlanta, Georgia, United States Slip Robotics Full time

    Job DescriptionAt Slip Robotics, we are seeking a highly skilled Customer Success Manager to join our team. This role is pivotal in ensuring customer satisfaction and retention, overseeing various customer-centric activities throughout the contract lifecycle.The ideal candidate will have a background in handling multiple customer accounts simultaneously,...


  • Atlanta, Georgia, United States IronScales Ltd. Full time

    Role OverviewAs a key member of our Customer Success team at IRONSCALES Ltd., you will play a pivotal role in driving customer satisfaction and retention. Your primary objective will be to establish and maintain strong relationships with our global clients, ensuring they derive maximum value from our email security solutions. This involves proactive...


  • Atlanta, Georgia, United States StubHub Full time

    Global Customer Success ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. Our team is dedicated to delivering exceptional service to our customers, and we're looking for a skilled Global Customer Success Manager to lead our efforts. As a key member of our team, you'll be responsible for overseeing the strategic...


  • Atlanta, Georgia, United States StubHub Full time

    Job Title: Global Customer Success, Senior ManagerAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Senior Manager of Customer Success, you'll play a critical role in shaping our customer service strategy and driving performance excellence.Key Responsibilities:Develop and implement strategic initiatives to optimize...


  • Atlanta, Georgia, United States OpenGov Full time

    Senior Customer Success ManagerAt OpenGov, we're passionate about powering more effective and accountable government. We're seeking an exceptional Senior Customer Success Manager to join our team and help us achieve this mission.About the Role:Work closely with customers, account executives, product leadership, and field leadership to proactively improve...


  • Atlanta, Georgia, United States Randstad Full time

    Customer Success AssociateWe are seeking a highly motivated and driven individual to join our team as a Customer Success Associate. This role is ideal for someone who is passionate about sales and customer relationships.Key Responsibilities:Learn about the cyber-security marketplace to best meet customer needsStrategically generate new leads through...


  • Atlanta, Georgia, United States UPS Full time

    Job Summary: We are seeking a skilled Customer Success Representative to join our team at UPS. In this role, you will work closely with customers and business partners to ensure successful setup and onboarding of customers onto their UPS Capital solution.Key Responsibilities:Support the activation and onboarding of customers to expedite transaction...


  • Atlanta, Georgia, United States IronScales Ltd. Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Customer Advocate to join our team at IRONSCALES Ltd. As a key member of our Customer Success department, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance in the use of our email security solutions.Key ResponsibilitiesCustomer...


  • Atlanta, Georgia, United States Salesforce Inc Full time

    At Salesforce, we're committed to creating a workforce that reflects society through inclusive programs and initiatives. As an Email Operations Manager, Digital Customer Success, you'll play a key role in driving Equality in our communities and workplaces.About the RoleWe're seeking an experienced Email Operations Manager to join our Digital Customer Success...


  • Atlanta, Georgia, United States Veeam Software Full time

    Job DescriptionVeeam Software, a global leader in data protection and ransomware recovery, empowers organizations to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud environments.The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, providing...


  • Atlanta, Georgia, United States Simeio Full time

    Job DescriptionWe're seeking a seasoned professional to serve as the primary point of contact for our customers. As the Sr. Director of Customer Success, you will assume overall customer adoption responsibility and act as a critical issue management role. The Customer Success organization is hyper-focused on building and growing existing relationships with...


  • Atlanta, Georgia, United States TK Elevator Full time

    Job Title: Customer Success Specialist IIThe first three letters in workplace safety are Y-O-U. At TK Elevator, we are seeking an experienced Customer Success Specialist II to join our team in Atlanta, GA.Job Summary:The Customer Success Specialist will ensure success for TKE Digital Services customer-facing projects and services in North America. This...


  • Atlanta, Georgia, United States OneTrust Full time

    Job DescriptionAt OneTrust, we're looking for a highly skilled Customer Success Architect to join our team. As a key member of our Privacy/GRC/Compliance product portfolio, you'll play a strategic role in ensuring the success of our customers.The ideal candidate will have a strong background in customer-facing privacy and security consulting, implementation,...


  • Atlanta, Georgia, United States New Relic Full time

    We are seeking a highly motivated and customer-centric individual to join our Customer Advocate team at New Relic. As a key member of our team, you will play a pivotal role in driving customer retention, expansion, and adoption of our platform.Key responsibilities include:Securing renewals and mitigating churn for both serve self and subscription...


  • Atlanta, Georgia, United States Motorola Solutions Full time

    Job Description:At Motorola Solutions, we're committed to helping public safety agencies achieve their goals through effective technology solutions. As a Senior Customer Success Advocate, you will play a critical role in ensuring our customers receive the best possible experience with our products and services.Key Responsibilities:Partner with customers to...


  • Atlanta, Georgia, United States StubHub Full time

    Job DescriptionAt StubHub, we're on a mission to redefine the live event experience on a global scale. We're looking for a talented Global Customer Success Director to lead our customer service and operations team, driving exceptional service and results worldwide.This is a full-time position requiring flexibility in terms of schedule. Nights and/or weekends...