Senior Operations Executive
2 weeks ago
Senior Operations Executive at Crumbl Cookies
OBJECTIVE OF YOUR ROLE
At Crumbl Cookies, we are dedicated to positively influencing the experiences of our Directors, Teams, and Guests.
- Oversee designated restaurants and senior management teams to enhance guest satisfaction, sales performance, and profitability.
- Cultivate an environment where restaurant staff can excel, learn, and develop.
- Establish workplace settings that encourage enduring relationships and growth prospects for employees.
YOUR DAILY IMPACT
- Formulate profit and loss management strategies and resolve restaurant-level challenges.
- Regularly set and review district financial objectives.
- Mentor leaders on operational excellence and staff engagement.
- Guarantee adherence to product quality and safety regulations.
- Analyze guest feedback metrics to improve satisfaction rates.
- Proactively tackle labor efficiency, cash management, and safety concerns.
- Encourage a culture of employee involvement, learning, and professional development.
- Supervise restaurant sanitation protocols and maintenance practices.
ARE YOU QUALIFIED?
- High school diploma required; higher education preferred.
- Food Safety Certification; ServSafe Manager certification preferred.
- Previous experience as a District or Regional Manager is essential.
- Demonstrated leadership capabilities with a focus on customer service.
- Strong communication skills and the ability to perform well in a dynamic environment.
- Proven track record of devising innovative solutions.
Work hours will vary between 40-65 hours per week with flexible scheduling based on performance metrics.
Employment Type: Full-time
Compensation: $68,000 - $75,000 annually plus performance bonuses.
Benefits:
Flexible scheduling, Paid time off, Health, Dental, and Vision insurance, Employee discounts, Paid training.
Work Schedule: Weekend availability, On-call, Holidays, Day and Night shifts.
Education Requirement: High school diploma
Work Location: On-site
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