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Operations Manager

2 months ago

Buford, Georgia, United States Zaxby's Full time

General Manager Role

We are seeking an experienced and dedicated individual to lead our restaurant operations. The ideal candidate will have a strong background in management and a passion for delivering exceptional service.

Key Responsibilities:

  • Oversee the development and execution of the Front of House training program.
  • Provide hands-on training to staff at various stations.
  • Ensure a welcoming atmosphere for all guests, greeting them promptly and thanking them upon departure.
  • Stay informed about current promotions and menu offerings.
  • Assist guests with menu inquiries and recommend additional items.
  • Represent the Zaxby's brand with enthusiasm and professionalism.
  • Accurately process guest orders and manage transactions.
  • Maintain a clean and organized environment, including dining areas and restrooms.
  • Monitor equipment functionality and report maintenance issues as needed.
  • Manage inventory, including stocking necessary supplies.
  • Ensure that all guest orders are accurately prepared and presented.
  • Complete other assigned tasks as necessary.

Qualifications:

  • Proven leadership skills with the ability to foster a positive work environment.
  • Experience managing staff, including cashiers and kitchen personnel.
  • Knowledge of inventory management and food cost control.
  • Ability to ensure compliance with daily, weekly, and monthly operational tasks.
  • Experience in hiring and scheduling staff to optimize guest experiences while managing labor costs.
  • Capability to balance cash drawers and manage financial transactions accurately.
  • Drive to achieve or exceed operational goals and maintain product quality standards.

Zaxby's is a renowned fast casual dining establishment specializing in chicken wings, chicken fingers, sandwiches, and salads, primarily serving the Southern United States.