Senior Manager of Customer Success for State Initiatives

2 weeks ago


Kalamazoo, Michigan, United States Level Data Inc Full time

LevelData Career Opportunity:
Senior Manager of Customer Success for State Initiatives


Are you driven by a passion for education and the integrity of data? Do you excel in a team-oriented atmosphere where your contributions significantly impact educational outcomes? If this resonates with you, LevelData welcomes you to explore the role of Senior Manager of Customer Success.

Our mission is to equip states with reliable data, empowering educational leaders to concentrate on what truly matters:
their students.

About Us :
At LevelData, we are firm believers that accurate and dependable data is essential for effective decision-making in K-12 education. Our straightforward solutions guarantee that states obtain trustworthy data, enabling educators to make well-informed decisions. We are dedicated to quality, trust, and collaboration, and we seek a similarly-minded individual to join our vibrant team.

The Company operates with a fully remote workforce.

Role Overview:
As a Senior Manager of Customer Success for State Initiatives, you will be instrumental in managing projects and driving data excellence.

Key Qualifications:

Impact on GRR and NRR:
You possess the expertise to deliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) results within a growing organization. Your capacity to maintain and enhance client relationships is vital.

Experience in State DOE or Large-Scale Settings:
You have shown measurable success in a State Department of Education (DOE) or comparable large-scale environment. Your ability to navigate intricate data landscapes distinguishes you.

Leadership in SaaS Implementations:
You are well-versed in steering complex implementations within a Software as a Service (SaaS) organization. Your technical knowledge and project management capabilities ensure successful deployments.

Qualifications:
Bachelor's degree in a relevant discipline (Education, Data Science, Business, etc.)

Demonstrated success in achieving GRR and NRR objectives

Experience with state-level education systems or extensive data environments

Understanding of SaaS implementation methodologies

Why Join LevelData?

Meaningful Contribution :
Your efforts directly impact educational outcomes.

Collaborative Environment :
We prioritize teamwork, transparency, and collective success.

Opportunities for Professional Development :
Engage in learning, leadership, and making a difference.

Flexible Work Arrangement :
Enjoy remote work with occasional travel.


If you are prepared to contribute to a culture of trust, collaboration, and achievement, we encourage you to consider this opportunity to empower educational leaders.

Benefits:
  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare
  • Compensation Range $110,000 - $120,000 (Based on experience)
All positions are subject to background evaluations and a pre-employment drug screening.

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