Lead Customer Success Strategist for State Projects

2 weeks ago


Kalamazoo, Michigan, United States Level Data Inc Full time

LevelData Career Opportunity:
Senior Manager of Customer Success for State Initiatives


Are you dedicated to enhancing educational outcomes through data integrity? Do you excel in a team-oriented atmosphere where your contributions significantly impact educational achievements? If this resonates with you, LevelData welcomes you to consider joining our team as a Senior Manager of Customer Success.

Our mission is to equip states with reliable data, enabling educational leaders to concentrate on what truly matters:
their students.

About Us :
At LevelData, we are firm believers that accurate and dependable data is essential for effective decision-making in K-12 education. Our straightforward solutions guarantee that states obtain trustworthy data, empowering educators to make well-informed decisions. We are committed to quality, reliability, and teamwork, and we seek a like-minded professional to join our vibrant team.

The Company operates with a fully remote workforce.

Role Overview:
As a Senior Manager of Customer Success for State Initiatives, you will be instrumental in managing projects and promoting data excellence.

Key Responsibilities:

Impact on GRR and NRR:
You possess the skills to drive Gross Retention Rate (GRR) and Net Revenue Retention (NRR) outcomes within a growing organization. Your ability to maintain and enhance client relationships is vital.

Achievements in State DOE or Large-

Scale Environments:
You have a proven history of delivering measurable results in a State Department of Education (DOE) or comparable large-scale context. Your experience in navigating intricate data environments distinguishes you.

Leadership in SaaS Implementations:
You are experienced in spearheading complex implementations within a Software as a Service (SaaS) organization. Your technical expertise and project management capabilities ensure successful project rollouts.

Qualifications:
Bachelor's degree in a relevant discipline (Education, Data Science, Business, etc.)

Demonstrated success in achieving GRR and NRR objectives

Experience with state-level education systems or large-scale data frameworks

Familiarity with SaaS implementation methodologies

Why Join LevelData?

Meaningful Impact :
Your contributions directly affect educational outcomes.

Collaborative Culture :
We prioritize teamwork, transparency, and collective success.

Professional Development :
Opportunities for learning, leadership, and making a difference.

Flexible Work Environment :
Enjoy remote work with occasional travel.


If you are ready to be part of a culture that values trust, collaboration, and results, we encourage you to explore this opportunity with us.

Benefits:
  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare
  • Compensation Range $110,000 - $120,000 (Based on experience)
All positions are subject to background evaluations and a pre-employment drug screening.

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