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Senior Advocacy Program Manager

2 months ago

Kalamazoo, Michigan, United States YWCA Kalamazoo Full time
Position Overview

MISSION STATEMENT:

Our aim is to eradicate racism, empower women, and advocate for peace, justice, freedom, and dignity for all individuals.

PRIMARY ROLE:

The Senior Director of Advocacy Programs plays a pivotal role in providing leadership, vision, and ensuring the effective and compassionate delivery of advocacy services for individuals affected by domestic violence, sexual assault, and human trafficking. This senior management position reports directly to the Vice President of Victim Services and supervises the Directors of Emergency Services, Non-Residential Advocacy, and Anti-Trafficking.

KEY RESPONSIBILITIES:

  1. Uphold the organization's dedication to anti-racism, feminism, and trauma-informed practices in all initiatives, both in service delivery and leadership.
  2. Oversee the advocacy leadership team within Victim Services, including the recruitment, supervision, training, and performance evaluation of staff.
  3. Collaboratively design, implement, and enhance processes and structures that advance program and wellness outcomes.
  4. Focus on staff wellness by establishing systems to safeguard team members' time, workload, and resilience against the effects of high trauma exposure.
  5. Conduct weekly individual supervision sessions for direct reports and engage in weekly supervision with the direct supervisor.
  6. Identify and address operational challenges and service gaps within programs.
  7. Ensure timely creation and submission of grant reports in alignment with funding guidelines and prepare reports for organizational leadership and the Board as needed.
  8. Set and implement annual operational and staffing objectives for direct service advocacy programs.
  9. Develop training and orientation procedures for technology and data use for Victim Assistance Specialists managing phone, online chat, and text messaging services.
  10. Foster an environment that encourages power sharing, trauma-informed practices, feminist principles, and anti-racist teamwork.
  11. Forecast, develop, and manage complex multi-million dollar program budgets in collaboration with departmental teams.
  12. Provide guidance, education, and training to shelter advocacy staff while ensuring program goals and objectives are met according to grant and foundation requirements.
  13. Supervise shelter programming to meet funding obligations.
  14. Oversee data collection in accordance with funding and program requirements.
  15. Ensure regular training and team meetings are conducted for all shelter staff.
  16. Manage the procurement of food and supplies for shelter operations.
  17. Coordinate with all agency programs to ensure high-quality, integrated services.
  18. Monitor building and shelter security systems and protocols.
  19. Ensure necessary maintenance and custodial tasks are completed as required.
  20. Develop, implement, and assess program goals and objectives, ensuring high-quality service delivery to survivors and the community through monitoring and supervision.
  21. Facilitate regular supervision meetings with staff, interns, and volunteers to support their professional growth using a trauma-informed, client-centered, harm reduction approach.
  22. Compile statistics as mandated by funding sources and agency requirements, completing all grant and reporting obligations as requested.
  23. Collaborate effectively with other department leaders.
  24. Participate in management team meetings to ensure the successful achievement of programmatic goals, grant requirements, and expectations set by the Vice President of Victim Services.
  25. Provide ongoing support to the Vice President of Victim Services regarding program achievements, updates, activities, outcomes, staffing changes, concerns, and recommendations.
  26. Engage in Supervisor On-Call responsibilities.
  27. Adhere to Service Excellence standards consistently.
  28. Represent the organization by participating in community activities, coalitions, and task force groups as assigned by the Vice President of Victim Services.
  29. Comply with agency policies and procedures, as well as federal and state regulations and educational/certification requirements.
  30. Complete special projects and perform additional duties as assigned.

QUALIFICATIONS:

  1. Master's degree in social work or a related field.
  2. A minimum of ten years of experience in crisis intervention and residential or housing services is preferred.
  3. At least five years of supervisory experience.
  4. Proven skills in change management and developing organizational culture.
  5. Demonstrated ability to manage conflict and utilize de-escalation techniques effectively.
  6. Strong oral and written communication skills.
  7. Ability to work with individuals from diverse backgrounds.
  8. Knowledge of family dynamics and child development.
  9. Empathetic with the ability to establish rapport.
  10. Capacity to maintain appropriate boundaries.
  11. Understanding of trauma-informed and culturally sensitive practices.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

WORKING CONDITIONS AND ESSENTIAL FUNCTIONS:

  1. Ability to sit, stand, kneel, bend, and lift up to 10 lbs.
  2. Frequent standing, walking, and sitting required.
  3. Utilization of hand and finger dexterity is necessary.
  4. Occasional climbing, balancing, bending, stooping, kneeling, or crawling may be required.
  5. Regular communication through talking or hearing.
  6. Occasional exposure to wet and/or humid conditions (non-weather related).
  7. Occasional work near moving mechanical parts.
  8. Occasional work in high or precarious places.
  9. Occasional exposure to fumes, airborne particles, or toxic chemicals.
  10. Occasional exposure to outside weather conditions.
  11. Occasional exposure to extreme heat or cold (non-weather related).
  12. Occasional exposure to bloodborne and airborne pathogens or infectious materials.
  13. Moderate noise level in the work environment.
  14. Occasional lifting and/or moving of more than 10 pounds may be required.
  15. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  16. Ability to work in a fast-paced environment.
  17. Use of specialized equipment, machines, or vehicles such as computers and motor vehicles.

TRAINING REQUIREMENTS:

  1. Orientation to organizational personnel policies, mission, purpose, and core values.
  2. Racial Justice Training.
  3. Orientation to domestic violence, sexual assault, confidentiality, and mandatory reporting.
  4. Other relevant training and in-service opportunities during employment.

The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Management reserves the right to assign or reassign duties and responsibilities as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer