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Customer Service Representative

2 months ago

Kalamazoo, Michigan, United States Landon Kovacs - State Farm Agent Full time
Job Overview

Landon Kovacs - State Farm Agent is seeking a highly skilled and customer-focused professional to join their team as an Account Representative. As a key member of the agency, you will be responsible for building and maintaining strong relationships with customers, providing exceptional service, and promoting insurance options to meet their needs.

Key Responsibilities:

  • Customer Relationship Building: Establish and maintain long-term relationships with customers, understanding their needs and preferences.
  • Exceptional Customer Service: Provide friendly, accurate, and timely service to customers, ensuring their needs are met and exceeded.
  • Insurance Education: Educate customers on various insurance options, helping them make informed decisions that meet their needs.
  • Business Growth: Collaborate with the team to identify opportunities for business growth, developing strategies to meet customer needs and drive sales.

Requirements:

  • Customer Service Focus: Demonstrate a strong commitment to customer service, with a focus on building trust and loyalty.
  • Previous Sales Experience: Possess previous sales experience, preferably in the insurance industry.
  • Licensing: Obtain a Property and Casualty License, ensuring compliance with industry regulations.
  • Marketing Skills: Develop and implement marketing strategies to promote insurance products based on customer needs.

Benefits:

  • Competitive Compensation: Receive hourly pay plus bonus, reflecting your value to the team.
  • Career Advancement: Enjoy opportunities for growth and advancement within the office, developing your skills and expertise.