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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Landscape Forms. The successful candidate will be responsible for managing multiple lighting projects from order to shipping, collaborating with internal teams, and providing exceptional customer service.
Key Responsibilities- Develop strong knowledge of Landscape Forms business strategy and operations process.
- Lead by example, visibly and consistently employing our Scanlon Principles.
- Learn and listen with sales team to engage in projects as early as purchase order is received.
- Enter order into system.
- Ensure submittal drawings are accurate and timely.
- Collaborate with engineering, purchasing, and manufacturing to determine project schedules and maintain adherence to established milestones.
- Lead regular internal/external meetings to discuss project status.
- Update sales team and clients on project status.
- Assist with submittal change proposals for projects.
- Work with RSR and BDR teams to coordinate project post-bid follow-up with electrical channel bidders (contractors, distributors, agencies).
- Simultaneously manage multiple projects along various timelines.
- Ensure Lighting clients always receive world-class customer service (white glove service, proactive customer engagement).
- Develop and maintain standard practices and procedures for the project management process.
- Participate in Lighting process improvement initiatives.
- Actively collaborate with BDR/RSR/Agency teams to ensure all commissions, rebates, and splits are accurate.
- Bachelor's degree in business, project management, or a technical field, plus 3-5 years of experience in customer service.
- Experience in Salesforce, other computer applications, and project management is preferred.
- Proven history demonstrating initiative and self-direction.
- Open to continual learning to operate in a competitive selling environment.
- Ability to collect and analyze data, solve problems with many variables, and apply common sense.
- High level of communication both verbally and with detailed written reports for a variety of disciplines.
- Ability to give clear instruction regarding technical data to both technical and non-technical audiences.
Mostly office-based but may be required to work in noisy or hot environments and around moving machinery. Ability to lift up to 50 pounds. Ability to stand, sit, or walk for up to 10 hours. Some dinner meetings and travel may be required. Reasonable accommodations may be made for individuals with disabilities to perform the principal accountabilities.
