Technical Support Engineer
2 weeks ago
Shively Diversified Management Services is seeking a dedicated Service Engineer to enhance our client support operations. In this role, you will be instrumental in delivering technical guidance and assistance to our clientele. Your key responsibilities will encompass the implementation, troubleshooting, and maintenance of our innovative products and services to ensure optimal customer satisfaction.
Key Responsibilities:
- Analytical Problem-Solving: Employ systematic approaches to effectively identify and resolve technical challenges.
- Client Interaction: Understand client requirements, offer tailored support, and foster strong relationships through proactive engagement.
- Prompt Assistance: Set clear expectations for response times and communicate effectively if immediate solutions are unattainable.
- Equipment Maintenance: Perform regular inspections and maintenance to guarantee operational reliability.
- Training Sessions: Facilitate ongoing training for clients on product usage and safety measures.
- Continuous Improvement: Collect and analyze client feedback to identify opportunities for product enhancement and collaborate with development teams.
- Record Keeping: Maintain detailed documentation of client interactions and resolutions to support ongoing improvement initiatives.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related discipline
- Proficiency in software development and scripting languages
- Excellent communication and interpersonal abilities
- Fundamental understanding of networking principles
- Prior experience in a technical support or consulting capacity is advantageous
- Strong multitasking and prioritization skills
What We Offer:
- Attractive compensation package with comprehensive medical benefits
- Generous paid time off policy
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