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Helpdesk Support Specialist

2 months ago


Oak Park, Illinois, United States K2 Staffing Full time
Job Summary

We are seeking a highly skilled Helpdesk Support Level II+ Technician to join our team at K2 Staffing. As a Helpdesk Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via phone, email, and remote access.
  • System Setup: Configure and set up new systems for clients, ensuring that they are properly installed and functioning.
  • Incident Management: Prioritize and manage incidents and service requests according to defined processes and SLAs.
  • Remote Troubleshooting: Use remote tools and diagnostic utilities to aid in resolving technical issues.
  • Network Administration: Monitor and manage Microsoft Windows 7/8/10 Operating Systems, Microsoft Windows Server 2003/2008/2012, and other network infrastructure.
  • Server Administration: Manage Microsoft Exchange Server, Active Directory, File & Print services, DNS, DHCP, and other server-related tasks.
  • Security: Install antivirus software, ensure virus definitions are up to date, and optimize and maintain network software and hardware.
  • Cloud Computing: Build and deploy file servers and cloud computing solutions.
  • VOIP Solutions: Configure and deploy VOIP solutions.
  • Alert Systems: Monitor alert systems and take appropriate action as per guidelines.
Requirements
  • Experience: Minimum of 4 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
  • Client-Facing Experience: 2-3 years of experience in a client-facing environment such as sales engineering.
  • Technical Skills: Strong understanding of technology and business productivity systems, experience with RMM (remote monitoring and management) tool, and ability to problem solve at a high level.
  • Soft Skills: Excellent verbal and written communication skills, strong organizational and time-management skills, and ability to work in a team environment.
Preferred Qualifications
  • CompTIA Certifications: CompTIA Net+ and/or CompTIA Security+.
  • Microsoft Certifications: MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
  • Cisco Certifications: CCNA or CCIE-Cisco certifications.
What We Offer

We offer a challenging work environment, career opportunities, a pleasant work environment, and ongoing training. If you are a motivated and experienced Helpdesk Support Specialist looking for a new challenge, please submit your application.