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Technical Support Specialist

2 months ago

Oak Brook, Illinois, United States Lockmann Krane International, Inc. Full time
Job Description

Job Title: IT Support Services Consultant

Company: Lockmann Krane International, Inc.

Job Type: Full-time

Location: Remote

About Us:

Lockmann Krane International, Inc. is a leading provider of IT consulting services. We are seeking a highly skilled IT Support Services Consultant to join our team.

Responsibilities

Support Services (90%):

  • Perform proactive analysis and administration to identify and develop system solutions.
  • Partner with clients to understand their needs and provide support both remotely and in the field.
  • Staff the Help Desk as scheduled and partner with the rest of the department to maintain the Support Services ticket queue.
  • Follow ticket support and client communication protocols.
  • Participate in emergency pager rotation schedule to drive progress on mission-critical system issues.
  • Ad hoc involvement in rolling out large-scale projects, as directed and authorized.
  • Document creation.

Professional Development (10%):

  • Participate in company-sponsored development activities and training to further develop your professional skills.
  • Ongoing growth and development of your technical skills in line with the company's technology formula to implement the most effective solutions for our clients.
Requirements

Education & Experience:

  • Associate's Degree (Bachelor's Degree in Computer Science, Information Systems or closely related field preferred)
  • 3+ years' experience supporting and maintaining workstations and integrated systems in Microsoft/Windows environments (both remotely and in the field)

Technical Skills:

  • Support, admin, and maintenance of M365/Office 365, Azure/AAD solutions
  • Support, light-duty admin, and maintenance of: Server-class hardware, SMB Firewall, Windows Server
  • Practical knowledge of OSI model/network engineering concepts
  • Experience with both standalone and corporate O365 implementations, including DNS/mail setup and general management of admin centers inside O365 (including AD sync)
  • Backup and DR procedures
  • Uses a ticketing system effectively
  • Uses Microsoft Office Suite effectively

Other Skills & Qualifications:

  • Demonstrates professionalism in all aspects, particularly in relation to our Core Values: Loyalty, Honesty, Hard Work, and Innovation
  • Excellent analytical reasoning skills
  • Exceptional client relationship management skills
  • Able to explain benefits of technical solutions and services to both technical and non-technical individuals
  • Takes initiative to resolve issues
  • Able to create effective client-facing and internal process documentation
  • Exceptional and professional written communication skills, including precise attention to detail (grammar, spelling, punctuation)
  • Excellent verbal communication skills
  • Able to lift 75 pounds unassisted
  • Valid driver's license and proof of insurance

Screening:

  • Criminal background check (Federal, National, Local)

Valued Skills & Qualifications (not required):

  • Azure certification
  • Office 365 certification
  • Windows Server certification
  • Microsoft Exchange
  • Fortinet
  • Hyper-V/VMware
  • N-Able/Solarwinds and its subservices
  • Autotask