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Technical Support Specialist

2 months ago

Oak Park, Illinois, United States TEKsystems Full time
Position Overview

TEKsystems is seeking qualified technical support specialists to fill various positions. Candidates must possess the ability to work under W2 employment and have authorization to work for any employer in the United States. Flexibility in scheduling may be required for certain roles.

Key Responsibilities:

  • Basic Troubleshooting: Addressing fundamental issues related to computers, Microsoft applications, email, mobile devices, Active Directory, and VPN connections.
  • Software Proficiency: A solid understanding of Excel and Outlook is essential.
  • Ticketing Systems: Familiarity with ticketing platforms is preferred.
  • Customer Service: Exceptional customer service skills are necessary, along with the ability to escalate issues when appropriate.