IT Support Specialist

7 days ago


Bossier City, Louisiana, United States State of Louisiana Full time
Job Summary

We are seeking a highly skilled Computer Systems Technician to join our team at the State of Louisiana. As a key member of our IT department, you will be responsible for the day-to-day operation and maintenance of our telephone and computer systems.

Key Responsibilities
  • Notify Supervisor of system malfunctions and report information system problems to supervisor.
  • Respond to reports of trouble or malfunctions by identifying and diagnosing the source of the problem, taking corrective action and referring major problems to appropriate personnel.
  • Respond to operation questions, assisting users in resolving problems or answering questions about equipment operations and procedures.
  • Assist Supervisor in the acquisition, installation, implementation, modification, monitoring, and troubleshooting of software and hardware.
  • Assist in preparing facilities for installation of computer systems, network services, and phone services.
  • Assist in troubleshooting communication issues on IP networks.
  • Maintain and perform minor maintenance on printers, peripherals, and auxiliary equipment to keep them operational and responsive.
  • Update and repair computer systems, including all related hardware, software, and operating systems.
  • Install and set up computers.
  • Install peripherals and hardware components.
  • Install and maintain network cabling as required.
  • Install, maintain, and troubleshoot software applications.
  • Install operating systems via various methods, including PXE boot.
  • Create, configure, and install VoIP phones.
  • Demonstrate good communication skills with end users.
  • Provide day-to-day end user support by identifying, analyzing, testing, and correcting program, machine, network, or procedural problems.
  • Perform assigned tasks of increasing complexity as experience allows.
Requirements
  • Associate's degree with two years of computer technical experience.
  • Two years of technical experience.
  • One year of work experience in a network environment.
  • Expert knowledge of desktop hardware and VoIP systems.
  • Ability to push and pull up to 50lbs, bend, climb, squat, crawl in tight spaces, and complete tasks at heights of 10 feet or above.
Benefits

Benefits for unclassified employees are determined by the individual hiring authority.


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