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Technical Support Specialist II

2 months ago

Bossier City, Louisiana, United States General Dynamics Information Technology Full time
About the Role

We are seeking a highly skilled Help Desk Specialist II to join our team at General Dynamics Information Technology. As a Help Desk Specialist II, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to clients via phone, email, and other communication channels
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Document all interactions with clients, including issues, resolutions, and follow-up actions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 2+ years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong knowledge of technical concepts and troubleshooting techniques
  • Ability to obtain and maintain a SECRET government clearance
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance