Client Support Specialist
2 weeks ago
The Client Support Specialist serves as a key representative for YoungWilliams PC, ensuring exceptional service delivery to both internal and external stakeholders. This role is essential in addressing customer inquiries and providing accurate information in a courteous and timely manner.
Key Responsibilities
- Acts as an Administrative liaison with direct access to relevant systems, offering assistance to callers with general program inquiries, interpreting policies, and clarifying information as needed.
- Handles and addresses complaints related to eligibility programs, demonstrating comprehensive knowledge of services and available resources.
- Communicates the importance of this role in enhancing readiness for early education, interpreting policies, and providing clarity to the public.
- Ensures accuracy and timeliness in completing tasks, taking responsibility for overall performance.
- Responds to phone calls and information requests from stakeholders and the public regarding general organizational information.
- Maintains an in-depth understanding of the organization's policies and services.
- Directs phone calls or messages to the appropriate contacts within the organization.
- Assists staff in managing correspondence from stakeholders and the public.
- Performs additional duties as assigned by the direct supervisor or management.
Qualifications
- Some college education or business school experience preferred.
- High School diploma is required.
Experience Requirements
- Minimum of 1 year of experience in an inbound call center environment.
- Proficient computer skills and typing ability are essential.
- Ability to navigate websites effectively and locate necessary information.
- Typing speed of at least 30 words per minute is required.
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