Client Support Specialist

2 weeks ago


Bossier City, Louisiana, United States YoungWilliams PC Full time
Job OverviewPosition Summary

The Client Support Specialist serves as a key representative for YoungWilliams PC, ensuring exceptional service delivery to both internal and external stakeholders. This role is essential in addressing customer inquiries and providing accurate information in a courteous and timely manner.

Key Responsibilities

  • Acts as an Administrative liaison with direct access to relevant systems, offering assistance to callers with general program inquiries, interpreting policies, and clarifying information as needed.
  • Handles and addresses complaints related to eligibility programs, demonstrating comprehensive knowledge of services and available resources.
  • Communicates the importance of this role in enhancing readiness for early education, interpreting policies, and providing clarity to the public.
  • Ensures accuracy and timeliness in completing tasks, taking responsibility for overall performance.
  • Responds to phone calls and information requests from stakeholders and the public regarding general organizational information.
  • Maintains an in-depth understanding of the organization's policies and services.
  • Directs phone calls or messages to the appropriate contacts within the organization.
  • Assists staff in managing correspondence from stakeholders and the public.
  • Performs additional duties as assigned by the direct supervisor or management.

Qualifications

  • Some college education or business school experience preferred.
  • High School diploma is required.

Experience Requirements

  • Minimum of 1 year of experience in an inbound call center environment.
  • Proficient computer skills and typing ability are essential.
  • Ability to navigate websites effectively and locate necessary information.
  • Typing speed of at least 30 words per minute is required.


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