Technical Support Specialist I

1 week ago


Bossier City, Louisiana, United States General Dynamics Information Technology Full time
Join Our Team as a Technical Support Specialist I

Seize the opportunity to make a significant impact as a Technical Support Specialist I within our organization.

General Dynamics Information Technology is where you can contribute to exciting projects and advance your career.

At GDIT, our people are our greatest asset. As a Technical Support Specialist I, you will play a crucial role in ensuring a secure and innovative future.

A DAY IN THE LIFE OF A TECHNICAL SUPPORT SPECIALIST I:
  • Deliver technical assistance and support to end-users.
  • Resolve and document IT issues using designated ticketing systems.
  • Escalate issues to the appropriate teams when necessary.
  • Follow up with customers to ensure issues are resolved satisfactorily.
  • Assist users with computer hardware, software, and applications, including installation and troubleshooting.
  • Provide professional and responsive customer service.

AS A SUCCESSFUL CANDIDATE, YOU WILL:
  • Exhibit a strong customer service orientation with excellent organizational skills.
  • Communicate effectively at all levels of the organization, both verbally and in writing.
  • Demonstrate problem-solving skills in a dynamic, fast-paced environment.

WHAT YOU'LL NEED TO SUCCEED:
  • A high school diploma or equivalent.
  • At least 1 year of relevant experience.
  • Basic understanding of PC and networking environments, including installation, diagnostics, and troubleshooting.
  • Ability to obtain and maintain a public trust clearance.
  • Residency within a reasonable distance from our operational facility.

WORK ENVIRONMENT:
100% onsite

WHY JOIN GDIT?
  • 401K plan with company matching.
  • Comprehensive health and wellness benefits.
  • Dedicated internal mobility team to support your career growth.
  • Opportunities for professional development, including paid training and certifications.
  • Access to cutting-edge technology.
  • Generous paid vacation and holiday policies.

About Us:
General Dynamics Information Technology is a leading global technology and professional services company, delivering consulting, technology, and mission services to various government agencies. Our experts leverage technology to create immediate value and provide innovative solutions. Together with our clients, we aim to build a safer and smarter world through advanced technology and deep expertise.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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