Front Desk Representative

3 days ago


Charleston, West Virginia, United States Comfort Inn Charleston Downtown Full time
Job Title: Front Desk Agent

At Comfort Inn Charleston Downtown, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent is responsible for providing exceptional customer service to our guests, responding to inquiries, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Guest Services: Greet and welcome guests, respond to inquiries, and provide accurate information about hotel amenities and services.
  • Check-in/Check-out: Process guest arrivals and departures, handle room assignments, and ensure a seamless check-in and check-out experience.
  • Cash Handling: Manage cash transactions, process payments, and maintain accurate records.
  • Communication: Respond to phone calls, emails, and in-person inquiries in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure excellent guest service and resolve any issues that may arise.
Requirements:
  • Education: High School diploma or equivalent required.
  • Experience: Previous front desk experience preferred but not required.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in cash handling and basic math.
What We Offer:

At Comfort Inn Charleston Downtown, we offer a competitive benefits package, including:

  • Wellness: Vacation time, work-life balance, and a wellness program.
  • Rewarding Hard Work: Incentive-based bonus program, employee discounts, and referral bonuses.
  • Career Growth: Free in-house training program and opportunities for advancement.

We are an equal opportunity employer and welcome applications from diverse candidates.



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