Front Desk Representative
4 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Charleston Historic District. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Responsibilities- Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
- Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
- Knowledge and Skills: Possess a strong knowledge of hotel operations, policies, and procedures. Demonstrate excellent communication, problem-solving, and customer service skills.
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Previous experience in a hotel or related field is preferred.
- Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service. Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
- Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
- Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
- 401(k) Retirement Plan: Participate in a 401(k) retirement plan, with company match and vesting schedule.
The Courtyard Charleston Historic District is a newly renovated hotel located in the heart of Charleston's Historic District. We offer a unique blend of historic charm and modern amenities, making us an ideal destination for business and leisure travelers alike.
As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest service and ensuring a seamless stay experience.
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