Technical Support Representative

6 days ago


Smyrna, Georgia, United States TEKsystems Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at TEKsystems. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients and contractors.

Key Responsibilities
  • Counseling and Support: Provide expert guidance and support to clients and contractors on our product and service offerings, resolving issues and answering questions in a timely and professional manner.
  • Task Management: Manage and prioritize tasks to ensure timely completion and meet performance standards.
  • Communication and Collaboration: Develop and maintain strong relationships with clients and contractors through effective communication and collaboration.
Requirements
  • Education and Experience: High school diploma or equivalent required; 2-4 years of client service experience preferred.
  • Technical Skills: Proficiency in Microsoft Office, specifically Word and Excel; ability to navigate multiple systems and applications.
  • Soft Skills: Strong communication and interpersonal skills; ability to work independently and as part of a team.
About TEKsystems

We are a global leader in Full-Stack Technology Services, Talent Services, and real-world application. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to delivering exceptional service and support to our clients and contractors.



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