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Technical Service Specialist

2 months ago

Smyrna, Georgia, United States ONEPOWER Consulting Full time
Job Overview

POSITION TITLE: Service Engineer (Bilingual in Japanese and English) - Visa Sponsorship Available

REPORTING TO: Service Manager

EMPLOYMENT STATUS: Non-Exempt

KEY RESPONSIBILITIES:

The responsibilities for this role encompass a variety of tasks. Additional duties may be assigned at the discretion of the Company.

  • Apply your professional expertise to uphold the Company's safety protocols in line with OSHA and state regulations while demonstrating diligence and commitment.
  • Conduct on-site setup, validation, and commissioning of machinery/molds, as well as troubleshooting and repairing existing equipment in the field, adhering to Company standards and professional judgment. Aim for customer satisfaction.
  • Exercise independent judgment to foster and maintain positive customer relationships during the execution of duties, ensuring a professional demeanor in all communications.
  • Leverage all available resources to provide effective customer service while developing a systematic approach to resolving machinery/mold issues, including reference materials, manuals, and collaboration with other service team members.
  • Offer troubleshooting and telephone support to clients as necessary.
  • Instruct plant maintenance and management personnel on the safe operation and upkeep of equipment.
  • Assist the Technical Service Center (TSC) with tasks such as molding trials, sampling, and preparation for shipping machines/molds/ancillary equipment.
  • Build relationships with the Company's International Sales, Service, and Design Departments to obtain solutions for field-related challenges. Strive for continuous improvement.
  • Deliver regular, comprehensive, clear, and organized service and expense reports. Create and maintain record-keeping systems to track working hours and responsibilities.

QUALIFICATIONS: (Education, Experience, Skills, and Abilities)

To qualify for this position, candidates must successfully perform the following essential duties. The requirements listed below are representative of the knowledge, skills, and abilities necessary for this role.

  • Preferred qualifications include an Associate or Bachelor’s degree in Electrical or Mechanical Engineering or a related field, or 3 years of experience with Injection Stretch Blow Molding machines, or 5 years in a similar plastics industry role.
  • Outstanding customer service abilities with a strong aptitude for troubleshooting, diagnosing, and resolving complex machinery issues. Capability to interact professionally with all levels of client organization staff.
  • Problem-Solving Skills - Identifies and resolves issues promptly; gathers and analyzes information effectively; collaborates well in group problem-solving scenarios; applies reason and judgment even in challenging situations.
  • Proficient in MS Office, Excel, Adobe, and internet applications.
  • Ability to read and comprehend documents such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, accurately interpreting their meanings using professional knowledge and judgment. Competent in testing and troubleshooting electrical/analog and digital circuits.
  • Must possess and maintain a valid and unrestricted driver's license.
  • Organizational Support - Adheres to policies and procedures; completes administrative tasks accurately and punctually; supports organizational goals and values; respects diversity and treats individuals with respect.
  • Strong organizational and time management skills. Provide regular, complete, clear, and organized service and expense reports, creating and maintaining record-keeping systems to support work performed.
  • Effective Oral Communication - Speaks clearly and persuasively in various situations; actively listens and seeks clarification; responds appropriately to inquiries; participates in group discussions.
  • Effective Written Communication - Writes clearly and informatively; edits for grammar and spelling; adapts writing style to meet diverse needs; presents numerical data effectively; proficiently reads, understands, analyzes, and interprets written information.

IMPORTANT SOFT SKILLS:

  • Technical Skills - Effectively assesses personal strengths and weaknesses; actively seeks training and development opportunities; strives for continuous knowledge and skill enhancement; shares expertise with colleagues.
  • Teamwork - Balances individual and team responsibilities; remains open to others' perspectives; welcomes feedback; contributes to a positive team environment; prioritizes team success over personal interests.
  • Quality - Demonstrates accuracy and thoroughness; seeks ways to enhance and promote quality; applies feedback to improve performance; monitors personal work to ensure quality standards.
  • Safety and Security - Adheres to safety and security protocols; utilizes professional knowledge and discretion to determine appropriate actions; reports unsafe conditions; uses equipment and materials responsibly.
  • Adaptability - Adjusts to changes in the work environment; manages competing demands; modifies approaches to fit situations; effectively handles frequent changes and unexpected events.
  • Attendance/Punctuality - Consistently arrives at work on time; ensures responsibilities are covered during absences; arrives punctually for meetings and appointments.
  • Dependability - Follows instructions and responds to management guidance; takes responsibility for personal actions; honors commitments; works long hours when necessary to achieve goals; completes tasks on time or communicates alternate plans.

SUPERVISORY RESPONSIBILITIES: None

TRAVEL REQUIREMENTS: 60-75%. Primarily within North America, with some international travel.

PHYSICAL DEMANDS:

The physical demands outlined here are representative examples that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ONEPOWER Consulting LLC is an executive search firm based in Atlanta. Our consulting services are informed by extensive recruiting experience across various fields and industries. We specialize in working with professionals in niche fields or those with specialized experience, particularly Japanese-English bilingual candidates. While our current client base primarily consists of foreign-invested manufacturing companies, ONEPOWER is actively working to expand and diversify its network. With our headquarters in Duluth, Georgia, ONEPOWER is dedicated to connecting top talent with outstanding companies nationwide.