Client Support Representative
1 week ago
Position Type: Temporary role with potential for extension or permanent placement.
Work Schedule: Initial 6 weeks of on-site training at 40 hours per week. Following successful training, a hybrid work arrangement may be available.
Working Hours: 8:00 AM - 6:00 PM EST
Role Summary
Client Support Representatives provide guidance to clients, contractors, and businesses regarding StreamLabs' offerings and independently address various tasks while adhering to performance metrics.
Key Responsibilities
- Advise existing and prospective clients on solutions for water leak detection and facilitate the installation of necessary equipment.
- Comprehensive training will be provided on product knowledge and frequently asked questions.
- Utilize multiple systems and applications to investigate and resolve customer inquiries, ensuring they maximize the use of their equipment while documenting interactions and following up as required. Proficiency in Microsoft Office applications is essential.
- Conduct follow-ups on assigned tasks.
Required Skills
- Basic technical skills to navigate various internal systems.
- Excellent communication abilities.
- Capability to address product-related inquiries.
- Ability to collaborate effectively within a team, employing professional interpersonal skills.
- Adhere to corporate policies and internal procedures while consistently meeting or exceeding service performance and quality benchmarks.
Qualifications
- High school diploma or GED.
- 2-4 years of experience in client services.
- A college degree or technical equivalent is preferred but not mandatory.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Strong verbal and written communication skills.
- Demonstrated organizational skills and ability to manage multiple tasks.
- Ability to work autonomously as well as collaboratively in a team setting.
- Experience managing competing priorities within established timelines.
The Jacobson Group is a premier provider of insurance talent. With over 50 years of experience, we connect insurance organizations with professionals across various roles, both permanent and temporary. Our services include executive search, professional recruiting, temporary staffing, subject matter expertise, and support for onsite and remote operations. Jacobson is the go-to solution for insurance talent needs.
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