Senior Business Development Partner

1 week ago

Minneapolis, Minnesota, United States Compass Group Poland Sp. z o.o. Full time
Job Summary

The Senior Business Development Partner will work closely with executives at local partner vendor branches and internal Client Teams to ensure proper communication and compliance with frequently changing initiatives, strategies, projects and deadlines.

Key Responsibilities
  1. Business Performance: Communicate high-level business strategies and present at meetings, escalate issues, award new business, communicate new initiatives and outline action plans, and research high-level questions from new initiatives or issues and act as a conduit to the Client Team.
  2. Communication: Summarize the status of current projects and outline time and action items, prioritize projects, and supply weekly directives to staff, negotiate to deliver the best solution, and collaborate with the Client Team.
  3. Service Issues: Handle escalated service issues for resolution with executives, make removal/transition recommendations and seek approval. Partner with suppliers to resolve everything from software issues to trouble-shooting service issues/access.
  4. Reporting/Analysis: Utilize provided analysis to research the results, and if needed, create action plans to address issues, when necessary. Provide high-level reporting for all Local Teams on projects. Analyze sales/shrinkage reports monthly, collaborate with Local Teams to ensure correct data.
  5. Additional: Work with internal departments on special projects, troubleshoot solutions and/or provide inputs on questions or issues, and identify new revenue opportunities.
Requirements
  1. Must have a high school education and 8 years of business experience, OR an Associate's degree (preferred) and 6 years of business experience, OR a Bachelor's degree (strongly preferred) in business, marketing, human resources, psychology, communication or a related field and 4 years of business experience.
  2. Experience in marketing, sales, project management, operations and account management (strongly preferred).
  3. Supervisory experience (strongly preferred).
  4. Must have worked as a Field Support Partner, Customer Service Manager, Customer Relations Manager, Account Representative, or equivalent external position, for at least one year.
  5. Understanding and working knowledge of the Operations process and of the industry.
  6. Problem-solving and conflict resolution skills.
  7. Positive internal and external work relationships.
  8. Excellent interpersonal communication and negotiation skills.
  9. Strong customer service orientation.
  10. Excellent verbal and written communication skills.
  11. Professional composure in high-pressure, time-sensitive environment.
  12. Strong computer skills including JD Edwards (ERP system) experience or equivalent (SAP, Oracle, PeopleSoft, etc.).
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

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