Client Relationship Manager
1 week ago
Overview of the Position
Internal Grade Level: 09
The Team:
S&P Global Platts is in search of a Client Relationship Manager who will oversee a designated client portfolio throughout the Latin American region. This role is pivotal in providing client assistance, facilitating onboarding processes, and fostering strong relationships. The Client Relationship Manager collaborates closely with Commercial and Client Development teams to identify client needs and deliver valuable services.
This position offers a chance to take charge of your accounts and cultivate relationships with a diverse range of clients. It also presents an opportunity to deepen your understanding of energy commodities, pricing evaluations, and emerging sectors such as Energy Transition. You will have the chance to build a personal network with commodity analysts, traders, and senior executives.
Additional responsibilities encompass on-site assistance, product education, and the seamless integration of Platts services into customer operations. The primary objective is to ensure exceptional customer service as a key differentiator. Documentation in Salesforce is mandatory for all value-added services (cases/activities).
Key Responsibilities and Impact:
- Provide on-site assistance, product education, and integrate Platts services into customer operations, ensuring exceptional customer service as a differentiator. Salesforce documentation is required for all value-added services (cases/activities).
- Stay informed on current commodity news and partner platforms, serving as a team advocate.
- Collaborate with Commercial and other teams to address client requirements, deliverables, and feedback.
- Contribute to the growth of S&P Global Platts by working alongside the Commercial team.
- Manage client onboarding, product education, relationship cultivation, and client deliverables. Collaborate with Client Service, Editorial, Product, Marketing, and other global teams to find client solutions.
- Travel to meet clients to gather insights; share feedback internally as needed. Work with global Client Service teams to share best practices and lessons learned.
What We Seek:
Basic Required Qualifications:
- Bachelor's Degree from an accredited institution.
- Proficiency in English, both written and spoken.
- Proficiency in Spanish, both written and spoken.
- A minimum of 3 years of relevant work experience in related industries (finance, banking, or trading).
Additional Preferred Qualifications:
- Experience in client support and/or sales interactions.
- A proactive individual who is organized and ready to manage a portfolio of clients.
- Strong time management and prioritization skills to handle multiple client requests, including product demonstrations, training, and documentation.
- Ability to conduct effective individual and group training sessions at all organizational levels.
- Knowledge of energy, commodities, and financial markets.
- Willingness to travel, approximately 40% of the time, to meet clients.
- Familiarity with CRMs (Salesforce), Excel, Quip, Zoom, and Teams.
- Understanding of APIs and technology.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our comprehensive perspective on global energy and commodities markets empowers our clients to make informed decisions and create sustainable value.
We serve as a trusted connector, bringing together thought leaders, market participants, governments, and regulators to collaboratively develop solutions that drive progress. Our coverage is essential for navigating Energy Transition, encompassing oil and gas, power, chemicals, metals, agriculture, and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI), the leading provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets. Our offerings assist many of the world's foremost organizations in navigating the economic landscape to plan for the future.
What We Offer:
Our Purpose:
Progress requires a catalyst to initiate change. The right combination of information, imagination, people, and technology can unlock potential and transform the world.
As our world becomes increasingly complex, we strive to push beyond conventional observations to uncover new levels of understanding, enabling companies, governments, and individuals to impact the future. At S&P Global, we convert data into Essential Intelligence, identifying risks and uncovering opportunities. We Accelerate Progress.
Our People:
With a workforce of over 35,000 globally, we possess the ability to appreciate nuances while maintaining a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can contribute to a more prosperous future for all.
From innovating sustainability metrics to analyzing energy transitions across supply chains and developing workflow solutions that facilitate insight application, we are reshaping perceptions and empowering individuals to make a difference in the world. We are dedicated to fostering a more equitable future and assisting our clients in discovering sustainable business practices. We continuously seek innovative solutions that prioritize progress.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we are committed to Powering Global Markets. Throughout our history, leading organizations have relied on us for the Essential Intelligence necessary to make confident decisions about the future. We uphold a foundation of integrity in all our endeavors, approach our work with a spirit of discovery, and collaborate closely in partnership with each other and our clients to achieve shared objectives.
Benefits:
We prioritize your well-being so you can focus on your work. Our commitment to our employees is reflected in the comprehensive support we provide for your career development.
Our benefits include:
- Health & Wellness: Comprehensive healthcare coverage tailored for physical and mental well-being.
- Flexible Time Off: Generous leave policies to keep you rejuvenated.
- Continuous Learning: Access to extensive resources for career growth and skill enhancement.
- Financial Security: Competitive compensation, retirement planning, and educational assistance programs.
- Family-Friendly Benefits: Support for your family with exceptional benefits.
- Additional Perks: From retail discounts to referral bonuses, small benefits can have a significant impact.
For more information on benefits by country, please refer to our resources.
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe that diversity fosters creative insights, equity opens doors to opportunities, and inclusion drives growth and innovation—Powering Global Markets. Our commitment focuses on our global workforce, ensuring that our employees can bring their authentic selves to work. We strive to better reflect and serve the communities in which we operate and advocate for greater opportunities for all.
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