Spa Customer Service Specialist

1 week ago


Charlottesville, Virginia, United States Hand & Stone Charlottesville Full time
Position Overview

Hand and Stone Massage and Facial Spa in Charlottesville is on the lookout for a dedicated Spa Associate. In this role, you will play a vital part in ensuring that our clients' experiences in our wellness center are nothing short of exceptional.

Are you known for your vibrant personality? Do you have a passion for helping others and a drive for success? We are eager to teach you the ins and outs of the spa industry, but we need you to bring your outstanding customer service skills.

We recognize that everyone has a busy life, and we are committed to supporting you. We offer a variety of shifts designed to fit your lifestyle, all within a friendly and stable work environment. Whether you are seeking full-time or part-time work, we are here to accommodate your needs.

Key Responsibilities:
  • Achieve membership sales targets.
  • Gain comprehensive knowledge of our service offerings; training will be provided.
  • Deliver exceptional customer service to both members and guests, fostering lasting relationships.
  • Adapt to flexible working hours.
  • Communicate effectively regarding sales, promotions, and service options.
  • Maintain cleanliness and organization within the spa.
  • Exude a positive and energetic demeanor.
  • Handle phone inquiries, schedule appointments, and manage documentation.
  • Perform additional tasks as assigned.
What We Offer:
  • Competitive Pay - Hourly wage plus commissions.
  • Sales Contests - Test your sales skills with exciting challenges.
  • Career Growth - Opportunities for rapid advancement, including management positions, based on your performance.
  • Continuous Training - We prioritize ongoing learning and development.
  • Flexible Scheduling - Your busy lifestyle is important to us, whether you work part-time or full-time.
  • Positive Work Environment - We believe in having fun while keeping work engaging.
  • Employee Discounts - Enjoy discounts on products, services, and gift cards.
Qualifications:
  • A high school diploma or equivalent is required.
  • Must be at least 18 years old.
  • Exceptional organizational skills and attention to detail are essential.
  • A strong team player who can also work independently with minimal supervision.

$15 to $20 per hour + PTO + Medical + Vision + Dental



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