Healthcare Customer Service Representative
2 weeks ago
Position: Patient Service Specialist
Location: Charlottesville, VA
Experience Level: Intermediate
Employment Type: Full-Time
Compensation: $17-18 per hour based on experience
Work Schedule: Monday, Wednesday, Friday 8:00 AM - 4:30 PM; Tuesday, Thursday 10:30 AM - 7:00 PM
Role Summary:
As a Patient Service Specialist, you will play a crucial role in delivering outstanding customer support and direct patient interaction. Your responsibilities will include managing the patient check-in process, handling phone inquiries, and ensuring all necessary documentation is completed efficiently.
Key Responsibilities:
- Welcome each patient warmly and professionally
- Respond to incoming calls related to patient services
- Schedule appointments for new and returning patients
- Collect and confirm patient demographic information
- Assist with the registration of new patients
- Gather identification and insurance details, and upload them into the electronic medical record (EMR) system
- Verify insurance coverage and collect copayments as required
- Manage and coordinate referrals for future appointments
Advantages of Joining Our Team:
- Supportive and family-oriented workplace
- Employment with a respected organization in a stable sector
- Regular pay cycles and comprehensive benefits package
Essential Qualifications:
Experience in Patient Registration | Proficient in Patient Customer Service | Knowledge of Insurance Verification
About TEKsystems:
We are partners in transformation, assisting clients in leveraging innovative ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive meaningful change.
Equal Opportunity Employer:
TEKsystems is committed to creating a diverse environment and is proud to be an equal opportunity employer. We will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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