Spa Receptionist Coordinator
1 week ago
Job Summary:
The Boar's Head Resort is seeking a highly organized and detail-oriented Spa Receptionist to join our team. As a key member of our Spa team, you will be responsible for providing exceptional customer service, coordinating appointments, and maintaining a clean and organized front desk area.
Key Responsibilities:
- Coordinate Spa appointments and ensure efficient scheduling
- Provide exceptional customer service to Spa guests, responding to their needs and concerns in a timely and professional manner
- Maintain a clean and organized front desk area, including the reception desk, waiting area, and retail displays
- Assist with inventory management, including ordering and stocking of amenities, linens, and supplies
- Process retail transactions and handle billing for Spa appointments
- Assist with monthly inventory counts and maintain accurate records
- Collaborate with Spa staff to ensure seamless operations and excellent customer service
Requirements:
- Strong communication and interpersonal skills, with the ability to work effectively with guests and staff
- Computer knowledge and experience, with proficiency in software applications relevant to the Spa industry
- Ability to work rotational shifts, including weekends and holidays, and to prioritize tasks and manage time effectively
- Proven ability to work independently and as part of a team, with a strong focus on customer service and satisfaction
- Minimum 2 years of customer service experience, preferably in a Spa or Resort environment
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