Spa Receptionist Coordinator

1 week ago


Charlottesville, Virginia, United States The Boar's Head Resort Full time

Job Summary:

The Boar's Head Resort is seeking a highly organized and detail-oriented Spa Receptionist to join our team. As a key member of our Spa team, you will be responsible for providing exceptional customer service, coordinating appointments, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Coordinate Spa appointments and ensure efficient scheduling
  • Provide exceptional customer service to Spa guests, responding to their needs and concerns in a timely and professional manner
  • Maintain a clean and organized front desk area, including the reception desk, waiting area, and retail displays
  • Assist with inventory management, including ordering and stocking of amenities, linens, and supplies
  • Process retail transactions and handle billing for Spa appointments
  • Assist with monthly inventory counts and maintain accurate records
  • Collaborate with Spa staff to ensure seamless operations and excellent customer service

Requirements:

  • Strong communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Computer knowledge and experience, with proficiency in software applications relevant to the Spa industry
  • Ability to work rotational shifts, including weekends and holidays, and to prioritize tasks and manage time effectively
  • Proven ability to work independently and as part of a team, with a strong focus on customer service and satisfaction
  • Minimum 2 years of customer service experience, preferably in a Spa or Resort environment


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