Customer Service Retail Specialist
2 weeks ago
Position Overview:
The Retail Sales Associate is responsible for providing exceptional customer service to all retail clients. This includes managing and processing packages for courier delivery, as well as operating various office equipment such as copiers, fax machines, binding devices, laminators, and point-of-sale systems.
Key Responsibilities:
- Deliver outstanding customer service to both walk-in clients and phone inquiries.
- Employ effective listening skills when interacting with customers, team members, and management.
- Take ownership of customer shipping requirements and propose practical solutions.
- Commit to learning all product and service offerings, alternative solutions, and industry trends.
- Operate all relevant equipment and software proficiently, with a willingness to train others.
- Maintain a clean, organized, and safe work environment.
- Perform additional duties as assigned.
Qualifications:
- High school diploma or GED is required.
- Previous experience in retail or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to cross-sell and up-sell products and services effectively.
- Excellent packing abilities.
- Proficient in computer skills, including Microsoft Office.
- Strong verbal and written communication skills, including spelling and basic math.
- Reliable and responsible, with the ability to lift 40+ pounds.
Benefits:
- Profit Sharing/401(k) after continued employment.
- Bonus compensation available.
- Paid vacation starting after one year.
- Free parking.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind.
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