Customer Service Retail Specialist

2 weeks ago


Charlottesville, Virginia, United States The UPS Store Full time

The Customer Service Retail Specialist is dedicated to delivering outstanding service to all retail customers by managing and processing packages for courier delivery, utilizing office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. This role involves providing knowledgeable guidance to our esteemed clients, sharing detailed insights about our diverse product offerings, services, and budget-friendly alternatives, while demonstrating professionalism and adherence to industry standards.

The ideal candidate will possess previous experience in retail sales, strong computer and internet skills, a high school diploma or GED, and a friendly, supportive demeanor. They should be quick to learn and eager to understand all facets of the business efficiently.

COMPANY BENEFITS

  • Profit Sharing/401(k) options available after continued employment
  • Additional Bonus Opportunities
  • Paid vacation eligibility after one year
  • Complimentary parking provided
KEY RESPONSIBILITIES
  • Delivers exceptional customer service to in-store clients and manages phone inquiries
  • Exhibits active listening skills with customers, team members, and management
  • Takes initiative in addressing customer shipping needs and recommends effective solutions
  • Actively seeks to understand all product and service offerings, alternative solutions, and market trends
  • Operates all equipment, software, and devices proficiently and is willing to train others
  • Maintains a clean, organized, and safe workspace
  • Completes additional assigned tasks as needed
ESSENTIAL QUALIFICATIONS
  • High school diploma or GED equivalent
  • Experience in retail or customer service environments
  • Strong communication and interpersonal skills
  • Aptitude for cross-selling and up-selling products and services
  • Advanced packing abilities
  • Proficiency in computer applications, particularly Microsoft Office
  • Excellent phone etiquette
  • Strong verbal and written communication skills, including spelling and arithmetic
  • Punctual, reliable, and responsible
  • Able to lift 40+ pounds

We are committed to equal opportunity employment and do not tolerate discrimination or harassment based on race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.



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